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1 star rating
Cary G. from Nelson, BC on 7/2/2022 for an auto service of their Nissan and their testimonial is:
"IMG_2092.mov Lugs nuts were not tightened after service. My wife called to say the truck felt really wobbly. I said stop driving and see if any lug nuts are loose. Lug nuts were really loose. BCCA came to help her tighten and said the tire almost fell off. The fact that our rear tire almost fell off after 50km of driving is deplorable. You could have killed my wife and son. This is service 101. I am so upset right now. Almost $3000 for work on the truck and you put my family in grave danger. I am not sure whom i will go to with this but it must be known."
5 star rating
Bill S. from Nelson, B.C. on 6/18/2022 for an auto service of their Dodge and their testimonial is:
"On time and on budget, awesome"
5 star rating
Laura S. from Nelson, B.C. on 6/14/2022 for an auto service of their Subaru and their testimonial is:
"Very Knowledgeable and loved the photos with details of what they checked or found on my vehicle..will return!"
5 star rating
Dustin V. from Nelson, BC on 6/11/2022 for an auto service of their Ford and their testimonial is:
"As Always the Downtown Team . Saves the Day ! . Can’t Thank the Team enough for there Hard Work Getting my Truck Fixed and Back on the Road ."
5 star rating
Mel F. from Nelson, B. on 6/10/2022 for an auto service of their Toyota and their testimonial is:
"Great service and friendly staff."
5 star rating
Katie S. from Nelson, B.C. on 5/23/2022 for an auto service of their Ford and their testimonial is:
"The team is always very informative regarding work that is needed. I always feel confident taking my vehicle in for work at DownAuto."
5 star rating
Ray K. from Nelson, BC on 5/11/2022 for an auto service of their Ford and their testimonial is:
"I have relied upon Downtown for my automotive service needs for years. from their personable, professional staff and excellent reliability to the ease of access to modern service, I would recommend them to anyone for quality."
5 star rating
Lindsay C. from Nelson, BC on 4/18/2022 for an auto service of their Subaru and their testimonial is:
"Doug & his team are the best!"
5 star rating
Annette; B. from Nelson, B. on 4/14/2022 for an auto repair of their Ford and their testimonial is:
"Excellent place to get your vehicle serviced. Highly recommended."
5 star rating
Andrew S. from Nelson, B. on 4/13/2022 for an auto service of their RAM and their testimonial is:
"This was my first visit to Downtown Automotive and I was very happy with everything. They were very accommodating of my schedule and super friendly to deal with. Very interactive and digital process, with lots of pictures and follow ups. Not your typical garage experience… 10 out of 10."
5 star rating
Jeff H. from Nelson, B. on 4/1/2022 for an auto service of their Ford and their testimonial is:
"As usual, excellent service. The only shop in Nelson I take my truck."
5 star rating
Mike S. from Nelson, B. on 3/26/2022 for an auto service of their Chevrolet and their testimonial is:
"Friendly Service, excellent work and very detailed communication make Downtown Automotive a great option to take your vehicle for repairs and maintenance. Thanks!"
5 star rating
Harold B. from Nelson, B.C. on 3/17/2022 for an auto repair of their Ford and their testimonial is:
"the staff were friendly and explained everything"
5 star rating
Ray D. from Nelson, BC on 3/10/2022 for an auto service of their Volkswagen and their testimonial is:
"The best and most thorough service ever and picture documentation ov what they find so you have a record of work to be done. Very nice"
5 star rating
Els L. from Nelson, BC on 2/23/2022 for an auto repair of their Toyota and their testimonial is:
"Fast, efficient, informative and very, very friendly. I will definitely use Downtown Automotive as my go-to for service."
5 star rating
Dorothy H. from Nelson, BC on 1/27/2022 for an auto service of their Toyota and their testimonial is:
"Always appreciate the time given to explain issues and your employees are always polite and helpful"
5 star rating
Ian M. from Nelson, BC on 1/19/2022 for an auto repair of their Chevrolet and their testimonial is:
"Great service always! Highly recommend this shop"
5 star rating
Karen B. from Nelson, BC on 1/11/2022 for an auto repair of their Subaru and their testimonial is:
"Best service I’ve experienced. With the technology they use to share the diagnostic results to the super friendly staff who you feel they do want to make you happy and they appreciate your business."
5 star rating
Cliff S. from Nelson, BC on 1/8/2022 for an auto repair of their Ram and their testimonial is:
"Job well done on a very snowy day!! Thanks"
5 star rating
Walter K. from Nelson, BC on 12/18/2021 for an auto service of their Mazda and their testimonial is:
"They go beyond the basic terms of the job to delight me with attention to details (like detailing the interior of the car)."
5 star rating
Cliff S. from Nelson, BC on 12/9/2021 for an auto service of their Ram and their testimonial is:
"Good service, friendly staff. Got the job done quickly."
5 star rating
Derek D. from Nelson, BC on 12/6/2021 for an auto service of their Ford and their testimonial is:
"Very thorough and very transparent great place to have your car serviced"
5 star rating
John F. from Nelson, BC on 12/3/2021 for an auto service of their Ram and their testimonial is:
"Doug and the crew at D/A are always friendly, knowledgeable, and honest to deal with."
5 star rating
Hubert E. from Nelson, BC on 11/26/2021 for an auto repair of their Subaru and their testimonial is:
"We just love these guys. They are so professional and trustworthy. They fitted our car in as we were stuck in a bind. Really appreciate it. Love the photos displaying problems and solutions. It is a great tool for explaining work to a lay person."
5 star rating
Paddy D. from Nelson, BC on 11/25/2021 for an auto service of their Chevrolet and their testimonial is:
"Excellent professional service. Very clear communication throughout. The van is running great! Super happy."
5 star rating
Deb M. from Nelson, BC on 11/20/2021 for an auto repair of their Toyota and their testimonial is:
"Downtown Auto always does a great job. Friendly, helpful, and clear communication about what’s wrong before they fix it. Thanks!!"
5 star rating
Dave S. from Nelson, BC on 11/18/2021 for an auto service of their Hyundai and their testimonial is:
"The service that you provide is client orientated and reliable for quality workmanship. The staff are friendly and courteous."
5 star rating
Mike B. from Nelson, BC on 11/12/2021 for an auto service of their Toyota and their testimonial is:
"Great service, very professional and extremely informative with the work to be done. Highly recommend !"
5 star rating
Dustin V. from Nelson, BC on 11/2/2021 for an auto service of their Ford and their testimonial is:
"Always Awsome !"
5 star rating
Matt C. from Nelson, BC on 10/31/2021 for an auto repair of their Dodge and their testimonial is:
"I’ve been bringing my car to Downtown Automotive for the past 4 years. I’m not a ‘car guy’ but these guys bring it down to my level of knowledge without making me feel stupid, haha. Customer service staff is incredible at their job, you got some good people."
5 star rating
Derek C. from Nelson, BC on 10/29/2021 for an auto repair of their Toyota and their testimonial is:
"Doug and all the staff at downtown automotive are always great to work with. Very professional and reliable service!"
5 star rating
Ray D. from Nelson, BC on 10/18/2021 for an auto service of their Volkswagen and their testimonial is:
"Very pleased with the work and the modern way of documenting, and explanation complete with photos of conditions requiring attention. Thanks to all Ray"
5 star rating
Sylivia R. from Nelson, BC on 9/28/2021 for an auto service of their Honda and their testimonial is:
"Great service, I actually forgot about my appointment even so I confirmed it the day before... they were super relaxed about it and still serviced me with all bells and whistles. Thanks, I'll be back soon."
5 star rating
Deb S. from Nelson, BC on 9/17/2021 for an auto repair of their Subaru and their testimonial is:
"Consistent 5 star service!"
5 star rating
Ray D. from Nelson, BC on 9/17/2021 for an auto repair of their Chevrolet and their testimonial is:
"I really appreciate the honest, factual report(including photos of various components on my vehicle and the service done on time as to the schedule. I also like the personal attention that the service advisors give when going over conditions of things like breaks and other safety related parts of the vehicle not easily accessible by me. Thanks everyone"
5 star rating
Whitewater Ski R. from Nelson, BC on 9/9/2021 for an auto service of their Ford and their testimonial is:
"There is a great team at DT auto. Whitewater brings all our vehicles there because of the excellent service they provide. I bring my family vehicle in as well. My wife always feels that she gets a great explanation for the service requirements and is satisfied with the work ."
5 star rating
Lisa S. from Nelson, BC on 9/6/2021 for an auto service of their Toyota and their testimonial is:
"The best customer service we have ever experienced with automotive repairs! The staff are transparent and the service is very well priced. We could not have been happier!"
5 star rating
Tina P. from Nelson, BC on 8/26/2021 for an auto service of their Dodge and their testimonial is:
"Extremely professional and on point. Excellent communication as well. Personable and timely. A job well done. Everything you could want in a shop! I highly recommend this shop, a smooth experience."
5 star rating
Tawny L. from Nelson, BC on 8/13/2021 for an auto service of their Mazda and their testimonial is:
"Very helpful! They were kind and quick. I have a long drive ahead of me and they made me feel safe."
5 star rating
Jess B. from Nelson, BC on 8/13/2021 for an auto service of their Saturn and their testimonial is:
"Thank you guys so much! Mike and Thomas were great. Super friendly, knowledgeable and kept me in the loop throughout the whole process. DTA is definitely my first and last choice and couldn’t them recommend more!"
5 star rating
Colin M. from Nelson, BC on 8/8/2021 for an auto service of their Dodge and their testimonial is:
"I always know Doug and the crew will provide a thorough inspection of my vehicle. They provide a very detailed breakdown of any deficiencies so be prepared for all possible outcomes. I don’t know if I have ever experienced this amount of detail communication about my vehicles which informs me of anything to be concerned about. If you want an honest breakdown of your vehicle, this is the correct choice of technicians to be on your side. Just be prepared for an honest quote which you can decide how far you want to proceed with the repair. Always a pleasure to deal with everyone involved!"
5 star rating
Tom N. from Nelson, BC on 8/6/2021 for an auto service of their Ford and their testimonial is:
"Very good service and communication"
4 star rating
Mark W. from Nelson, BC on 8/2/2021 for an auto service of their Honda and their testimonial is:
"Solid service as always"
5 star rating
Jo J. from Nelson, BC on 7/23/2021 for an auto service of their Ford and their testimonial is:
"Very thourough with their work and explaining what’s wrong with your car"
5 star rating
Tina J. from Nelson, BC on 7/9/2021 for an auto service of their Ford and their testimonial is:
"always super helpful, great knowledgeable staff!"
5 star rating
Trace R. from Nelson, BC on 6/9/2021 for an auto service of their Subaru and their testimonial is:
"Very thorough and knowledgeable. Very happy with the service and the work done!"
5 star rating
Kathleen N. from Nelson, BC on 6/5/2021 for an auto service of their Ram and their testimonial is:
"As always the team were lovely and so clear in what needs to be done."
5 star rating
Luke M. from Nelson, BC on 6/5/2021 for an auto service of their Honda and their testimonial is:
"Very great service. Thanks everyone at DA!"
5 star rating
Robert G. from Nelson, BC on 5/14/2021 for an auto service of their Mazda and their testimonial is:
"I have advised my daughter Kristy to bring in her Toyota Yaris for a checkup. She is bringing it in on Monday! Yes very satisfied with the service. Cheers Robert"
5 star rating
Rochelle B. from Nelson, BC on 5/12/2021 for an auto service of their Toyota and their testimonial is:
"I would recommend DA to people who are looking for service they can trust!"
5 star rating
Liz B. from Nelson, BC on 4/30/2021 for an auto service of their Toyota and their testimonial is:
"Provided excellent service.....greatly appreciated their professionalism, and fairness. I found them to be very accommodating and helpful."
5 star rating
Julie C. from Nelson, BC on 4/14/2021 for an auto service of their Ram and their testimonial is:
"Always the best service. Thank you."
5 star rating
Nick F. from Nelson, BC on 4/13/2021 for an auto service of their Nissan and their testimonial is:
"very professional and thorough."
5 star rating
Trent W. from Nelson, BC on 3/26/2021 for an auto service of their Acura and their testimonial is:
"Honest, professional, timely, and I love the paperless receipts!"
5 star rating
John/linda V. from Nelson, BC on 3/9/2021 for an auto service of their Ford and their testimonial is:
"Prompt accurate service. Problem was properly fixed. I'm very satisfied with the work and service done."
5 star rating
Lindsay C. from Nelson, BC on 2/22/2021 for an auto service of their Honda and their testimonial is:
"This team is great!"
5 star rating
Hannah C. from Nelson, BC on 2/18/2021 for an auto service of their Nissan and their testimonial is:
"Awesome staff and service - always friendly and take the time to explain things to those of us that aren’t knowledgeable about cars. Love the complimentary inspection and break down/prioritization of items that need attention. They’ve fixed my car quickly when it broke down before on short notice. Also appreciate that they let you know the cost before they proceed with any work. Thanks guys!!"
5 star rating
Leah R. from Nelson, BC on 2/17/2021 for an auto service of their Mazda and their testimonial is:
"Great service as always :)"
5 star rating
Annette; B. from Nelson, BC on 2/13/2021 for an auto service of their Ford and their testimonial is:
"Great to deal with and great quality of work. Definitely recommended"
5 star rating
Cam J. from Nelson, BC on 2/8/2021 for an auto service of their Ford and their testimonial is:
"Downtown auto got the job done on my F350 in a very timely manner. The guys were very professional"
5 star rating
Dustin V. from Nelson, BC on 2/7/2021 for an auto service of their Ford and their testimonial is:
"Honest and trustworthy! Great experience always ."
5 star rating
Michael G. from Nelson, BC on 1/30/2021 for an auto service of their Honda and their testimonial is:
"I always get the service I expect from Downtown Automotive, the BEST service. Always a pleasure."
5 star rating
Dave E. from Nelson, BC on 1/14/2021 for an auto service of their Jeep and their testimonial is:
"Downtown Auto has been great to deal with. Very fair and excellent service. Ill be a returning customer for sure."
5 star rating
Lynzy A. from Nelson, BC on 1/11/2021 for an auto service of their Ford and their testimonial is:
"Easy to deal with and professional ! I like the viewing of things needing to be done etc"
5 star rating
Bill C. from Nelson, BC on 1/8/2021 for an auto service of their Subaru and their testimonial is:
"This is a great place to get your vehicle serviced!"
5 star rating
Dorothy H. from Nelson, BC on 11/25/2020 for an auto repair of their Toyota and their testimonial is:
"I have told friends about the great service you provide. I always feel confident in the work you do. Thank you"
5 star rating
Christine N. from Nelson, BC on 11/9/2020 for an auto repair of their Volkswagen and their testimonial is:
"Awesome work and customer service- always ready to help ."
5 star rating
Chris from Nelson, BC on 11/5/2020 for an auto service of their Volkswagen and their testimonial is:
"They're a bunch of really great mechanics. Tom was very helpful, and provided prompt answers, detailed pricing and they got the repairs done on time. The loaner electric car was super helpful too!"
5 star rating
Emma D. from Nelson, BC on 10/29/2020 for an auto service of their Volkswagen and their testimonial is:
"This was my first time coming here, and it was probably the best experience I’ve had at any auto shop. Customer service was amazing and I never felt pressured to get more work done than I needed. I had an interprovincial inspection completed and they were incredibly thorough, and also managed to get all the work done on my vehicle that day."
5 star rating
John S. from Nelson, BC on 9/28/2020 for an auto service of their Honda and their testimonial is:
"They are well-organized, efficient and fair."
5 star rating
Jo J. from Nelson, BC on 9/17/2020 for an auto repair of their Ford and their testimonial is:
"Excellent service"
5 star rating
Kim S. from Nelson, BC on 9/11/2020 for an auto service of their Toyota and their testimonial is:
"I have recommended Downtown Auto to friends based on the quality of service I've received."
5 star rating
Peter C. from Nelson, BC on 9/10/2020 for an auto repair of their Ford and their testimonial is:
"Very helpful. Worked to the schedule promised."
5 star rating
Len from Nelson, BC on 8/9/2020 for an auto service of their Ford and their testimonial is:
"Quality diagnosis. Thorough reports. Competent staff"
5 star rating
Keith T. from Nelson, BC on 7/31/2020 for an auto service of their Subaru and their testimonial is:
"Very personable, efficient, excellent communication"
5 star rating
Patricia F. from Nelson, BC on 7/28/2020 for an auto service of their Subaru and their testimonial is:
"I’d say that they were professional, pleasant, and fast!And very thorough! I’d go back again for sure!"
5 star rating
Lara Van D. from Nelson, BC on 7/26/2020 for an auto service of their Subaru and their testimonial is:
"Fast, easy, friendly service that explained everything to me and helped me make plans for the future of my car"
5 star rating
Douglas B. from Nelson, BC on 7/21/2020 for an auto repair of their Ford and their testimonial is:
"Great place to go. Very happy with the service and communication. Good work!"
5 star rating
David S. from Nelson, BC on 7/21/2020 for an auto service of their Chevrolet and their testimonial is:
"I would let them know about the integrity and reliability of the quality of the company and the excellent communication of discovery when possible work is needed."
5 star rating
Luke from Nelson, BC on 7/20/2020 for an auto service of their Chevrolet and their testimonial is:
"Profession and informative service"
5 star rating
Dorothy H. from Nelson, BC on 7/1/2020 for an auto repair of their Toyota and their testimonial is:
"I would recommend them. I have always received excellent service."
5 star rating
John F. from Nelson, BC on 6/18/2020 for an auto repair of their RAM and their testimonial is:
"The quality of work is high and Doug kept me informed of the status of my vehicle repairs. The live updates with photos are very helpful too."
5 star rating
Bob Bourke (gilbert P. from Nelson, BC on 6/8/2020 for an auto service of their RAM and their testimonial is:
"Great service and friendly staff, next level technology also!"
5 star rating
Jeffery H. from Nelson, BC on 6/1/2020 for an auto repair of their Ford and their testimonial is:
"I would tell them that Downtown Auto is the best garage in Nelson."
5 star rating
John S. from Nelson, BC on 5/13/2020 for an auto service of their Honda and their testimonial is:
"do wntown Autmotive is a well I rganized , honest, straightforward business operation that makes every effort to communicate well and provide outstanding personal services."
5 star rating
Danielle M. from Nelson, BC on 4/30/2020 for an auto repair of their Hyundai and their testimonial is:
"Thorough, great customer service, email updates make it easy to understand issues and what got fixed and why. Highly recommend!"
5 star rating
Meg from Nelson, BC on 4/27/2020 for an auto service of their Hyundai and their testimonial is:
"They are amazing! Great team, very professional and went above and beyond!"
5 star rating
Judy F. from Nelson, BC on 4/24/2020 for an auto repair of their Ford and their testimonial is:
"Excellent service and complete honesty."
5 star rating
Travis H. from Nelson, BC on 4/16/2020 for an auto service of their Honda and their testimonial is:
"Always very clear and simple to understand when going over the work that is done or has to be done."
5 star rating
Colin from Nelson, BC on 2/4/2020 for an auto service of their Honda and their testimonial is:
"Very knowledgeable and they treat their customers extremely well. I do appreciate their diagnostic review I receive via email. Nice touch!!"
5 star rating
Connor P. from Nelson, BC on 1/7/2020 for an auto repair of their Jeep and their testimonial is:
"Doug and his team provide a thorough, real time report when they are working on your vehicle and it is very helpful when it comes to budgeting and deciding when maintenance on your car is necessary. I had an incident where a part from the manufacturer failed shortly after installation, and the Downtown Auto team got me into the shop right away and their fix was covered by their warranty. I will definitely be using Downtown Auto for all of my repair needs moving forward!"
5 star rating
Robert G. from Nelson, BC on 11/6/2019 for an auto repair of their Mazda and their testimonial is:
"I have always felt that I have had top notch service and you have always been fair in all our dealings."
5 star rating
Judy F. from Nelson, BC on 10/30/2019 for an auto service of their Ford and their testimonial is:
"I have told many female aquaintances over the years how I can trust you to tell me what is really happening with my vehicle and not trying to rip me off because I am no expert on auto mechanics! Thank you for that."
5 star rating
Austin H. from Nelson, BC on 10/4/2019 for an auto service of their Ford and their testimonial is:
"Extremely good quality, they are quick and efficient. 10 out of 10 overall rating!"
5 star rating
Susan R. from Nelson, BC on 9/18/2019 for an auto repair of their Hyundai and their testimonial is:
"Very courteous and responsive to my concern Generous in providing quick and efficient remedy"
5 star rating
Leanne D. from Nelson, BC on 8/1/2019 for an auto service of their Subaru and their testimonial is:
"Excellent work. Customer service was fantastic. Very honest, and helpful. I appreciated that they sent pictures of my vehicle and recommendations for what needed to be done before proceeding."
5 star rating
Doreen from Nelson, BC on 7/26/2019 for an auto service of their Subaru and their testimonial is:
"Friendly and efficient."
5 star rating
Dave J. from Nelson, BC on 7/5/2019 for an auto repair of their RAM and their testimonial is:
"Doug went the "extra mile" to sort out my tire safety problems and went way beyond what I could have expected at other shops. He got me rolling asap.....as usual. Thanks yet again!"
5 star rating
Carolyn N. from Nelson, BC on 6/20/2019 for an auto repair of their Hyundai and their testimonial is:
"Very helpful and went out of their way to solve my cars' issue."
5 star rating
Anonymous from Nelson, BC on 6/20/2019 for an auto service of their Hyundai and their testimonial is:
"That I am impressed by the service and I would refer you to anyone who needs a new mechanic to work on their vehicle."
5 star rating
John M. from Nelson, BC on 6/12/2019 for an auto repair of their Chevrolet and their testimonial is:
"Doug his service crew and mechanics all very professional, super friendly and great job ethics’s 👍👍 the whole experience was painless. Thanks everyone will be back for other work for sure. John (Idaho peak shuttle.ca)"
5 star rating
Graham from Nelson, BC on 5/9/2019 for an auto service of their RAM and their testimonial is:
"Attentive, patient."
5 star rating
Anonymous from Nelson, BC on 4/24/2019 for an auto service of their RAM and their testimonial is:
"Second to none, very accommodating to work around Ones schedule updated through out the day, friendly and always positive"
5 star rating
Ian M. from Nelson, BC on 4/21/2019 for an auto repair of their Chevrolet and their testimonial is:
"Very thorough and punctual. Totally professional. Great service! Thank You"
5 star rating
Dave M. from Nelson, BC on 4/8/2019 for an auto service of their Ford and their testimonial is:
"I tell people I’ve been really happy with my experience at Downtown, and that it’s reliable work done by honest mechanics. I feel like they’re looking out for my vehicle’s health while at the same time keeping it affordable"
5 star rating
Leslie H. from Nelson, BC on 3/29/2019 for an auto repair of their Hyundai and their testimonial is:
"I'd be happy to recommend Downtown Automotive to anyone. They are very responsive to my concerns, very pleasant to deal with and have competitive pricing."
5 star rating
Matt C. from Nelson, BC on 3/28/2019 for an auto repair of their Ford and their testimonial is:
"Very reliable, knowledgeable and fair. The team at Downtown Automotive quickly address my needs and care for my vehicles like they were their own."
5 star rating
Ben A. from Nelson, BC on 3/14/2019 for an auto service of their RAM and their testimonial is:
"Great service and great staff. I trust Doug and his staff with the work they complete and the recommendations that they make."
5 star rating
Elliott from Nelson, BC on 3/12/2019 for an auto repair of their Toyota and their testimonial is:
"Extremely helpful and friendly staff. Took care of my car in a very timely fashion."
5 star rating
Anonymous from Nelson, BC on 2/28/2019 for an auto service of their Toyota and their testimonial is:
"Top notch. They have serviced my vehicles for many years. They are honest, competent, and provide excellent service."
5 star rating
Eleanor from Nelson, BC on 2/12/2019 for an auto service of their Toyota and their testimonial is:
"Downtown auto is all about quality work! I don't want to bring my vehicle anywhere else."
5 star rating
Jeffery H. from Nelson, BC on 2/8/2019 for an auto repair of their Ford and their testimonial is:
"I would tell them that although I have so far only had an oil change and a minor repair I am completely satisfied with Downtown Auto. Especially the customer service."
5 star rating
Trent W. from Nelson, BC on 2/6/2019 for an auto repair of their Toyota and their testimonial is:
"Great honest work with no BS! I would recommend this garage to anyone looking for good quality work. They respect my time and the customer service rocks! I will continue bringing both my vehicles here."
5 star rating
Erica N. from Nelson, BC on 1/13/2019 for an auto service of their Nissan and their testimonial is:
"I really can't explain how impressed I was by the service by Downtown Automotive. These guys go out of their way and take that extra step. Car servicing is not always a fun experience but it was absolutely fantastic with them. Seriously, would highly recommend them to anyone servicing their vehicles in Nelson. Thanks for being awesome!!"
5 star rating
Julia Rose W. from Nelson, BC on 1/10/2019 for an auto repair of their Kia and their testimonial is:
"Fantastic customer service! They are very honest and informative and give regular updates on vehicle inspections and services with pictures and details."
5 star rating
Chris K. from Nelson, BC on 1/8/2019 for an auto repair of their Kia and their testimonial is:
"2nd to none, Doug and his team are friendly, knowledgeable very accommodating to one's schedule."
5 star rating
Anonymous from Nelson, BC on 12/23/2018 for an auto service of their Kia and their testimonial is:
"Very pleasant no high pressure to get extra work done. Kept me in the loop through the whole process from when I told them about the problem to after I took the vehicle for a drive"
5 star rating
Anonymous from Nelson, BC on 12/8/2018 for an auto service of their Kia and their testimonial is:
"Always forward Downtown Auto onto friends if they ask. Doug and his team offer first rate service!!"
5 star rating
Simon H. from Nelson, BC on 12/5/2018 for an auto repair of their Chevrolet and their testimonial is:
"There is no better service facility in town."
5 star rating
David B. from Nelson, BC on 11/19/2018 for an auto repair of their Jeep and their testimonial is:
"I've had a great experience with there costumor service. I honestly think it's the best I've felt about going to any shop. Doug really seems like he wants to do well by his customers. His shop does great diagnostic work. Being shown what's actually wrong with the vehicle is awesome. The execution is maybe a bit off. I had my vehicle in for a week. Wrong parts ordered, parts broke (not of their fault), vehicle returned running improperly which Doug made an effort to resolve as well as possible. Unfortunately, my drive belt which was replace is squealing and it hasn't been a week. So I'll have to call and follow up again. My vehicle has been in the shop for over a week though."
5 star rating
Pierre B. from Nelson, BC on 11/17/2018 for an auto repair of their Chevrolet and their testimonial is:
"A great and very professional team. Since ten years I have always received excellent support, advise and mechanical work. Downtown Automotive we can trust and Dough, the head, offer a close presence and friendly relation. Full satisfaction."
5 star rating
Phil O. from Nelson, BC on 11/5/2018 for an auto service of their Cadillac and their testimonial is:
"Downtown Auto Rocks ??"
5 star rating
Wesley S. from Nelson, BC on 10/26/2018 for an auto service of their Ford and their testimonial is:
"I would highly recommend Downtown Auto, Doug has a great team of experts who are passionate about vehicles and exceed all expectations everytime. They are a good honest and trustworthy team."
5 star rating
Daniel M. from Nelson, BC on 10/25/2018 for an auto repair of their Dodge and their testimonial is:
"One of the best auto & light truck mechanical repair shops in Nelson."
5 star rating
Deborah B. from Nelson, BC on 10/15/2018 for an auto service of their Mazda and their testimonial is:
"I would definitely recommend Downtown Automotive for their great work and customer service."
5 star rating
Kim G. from Nelson, BC on 10/12/2018 for an auto service of their Subaru and their testimonial is:
"They are consistently high quality auto care and great service."
5 star rating
Nigel S. from Nelson, BC on 10/5/2018 for an auto service of their Dodge and their testimonial is:
"Great customer service! Pictures and info-material I got with the inspection were very helpful for a better and more in depth understanding on my car´s defects."
5 star rating
Mark S. from Nelson, BC on 9/28/2018 for an auto service of their GMC and their testimonial is:
"Very thorough"
5 star rating
Mark J. from Nelson, BC on 5/8/2018 for an auto service of their Jeep and their testimonial is:
"Very good service. Friendly. I would recommend them to my friends."
5 star rating
Kata W. from Nelson, BC on 4/18/2018 for an auto repair of their Subaru and their testimonial is:
"These are a group of men and women that take the utmost pride in the services they provide. Quality of work is Excellent!!"
3 star rating
V W H. from Nelson, BC on 4/4/2018 for an auto repair of their Ford and their testimonial is:
"Very confusing, the problem was not a problem. I need a week to figure out the ending."
5 star rating
Anonymous from Nelson, BC on 2/18/2018 for an auto service of their Ford and their testimonial is:
"Downtown auto is a delight to deal with, their staff are friendly and knowledgeable."
5 star rating
Anne H. from Nelson, BC on 2/9/2018 for an auto service of their Toyota and their testimonial is:
"Awesome customer service and good quality work"
5 star rating
John Van Der H. from Nelson, BC on 1/21/2018 for an auto repair of their Subaru and their testimonial is:
"Doug and his experienced crew always steer you in the right direction with respect to what needs to be done to your vehicle, even if nothing needs to be done or if the work should be done elsewhere."
5 star rating
Anonymous from Nelson, BC on 12/20/2017 for an auto service of their Subaru and their testimonial is:
"Always a pleasure doing business with you and your crew! Have a wonderful holiday and see you in the New Year!"
5 star rating
Richard C. from Nelson, BC on 12/8/2017 for an auto service of their Subaru and their testimonial is:
"Honest business,no push to fix stuff that can wait,but careful record keeping of service history."
5 star rating
Ray from Nelson, BC on 12/5/2017 for an auto service of their Chevrolet and their testimonial is:
"This is the shop to go to, they are professional and can be trusted"
5 star rating
Liz D. from Nelson, BC on 11/30/2017 for an auto service of their Honda and their testimonial is:
"Once again I was thoroughly impressed with the exceptional service I received from these guys. Their quick and awesome service had me back on the road safely making my out of town trip worry free. Thanks again to everyone at Downtown Automotive."
5 star rating
Ernie from Nelson, BC on 11/20/2017 for an auto service of their Honda and their testimonial is:
"above and beyond service"
5 star rating
Patricia S. from Nelson, BC on 10/26/2017 for an auto service of their Chevrolet and their testimonial is:
"We have always been happy with your service and very satisfied with the car's maintenance that is thoroughly done. We appreciate your accommodating of our change in schedule today and the friendly front office service."
5 star rating
Keith B. from Nelson, BC on 10/26/2017 for an auto service of their Toyota and their testimonial is:
"I would highly recommend the fast efficient and highly reliable service I have received from them for years"
5 star rating
Panorama Crew Services I. from Nelson, BC on 10/24/2017 for an auto service of their Toyota and their testimonial is:
"Downtown Automotive provides excellent service. The Downtown team is prompt, informative and always friendly! Thank you for many years of service!"
5 star rating
Bev A. from Nelson, BC on 10/18/2017 for an auto repair of their Toyota and their testimonial is:
"You guys always do a great job and I really, really appreciate that!"
5 star rating
Alex T. from Nelson, BC on 10/17/2017 for an auto service of their Toyota and their testimonial is:
"Very impressed by the professionalism, friendliness, and thoroughness. The online component is pretty nice too. Keep doing what you're doing!"
5 star rating
Colby from Nelson, BC on 9/7/2017 for an auto service of their Toyota and their testimonial is:
"Great guys, always upfront about want needs to be done. Actual costs rarely exceed initial estimates."
5 star rating
Marisol N. from Nelson, BC on 9/4/2017 for an auto service of their Toyota and their testimonial is:
"Wonderful customer service and great quality work. We needed our vehicle fixed before leaving Nelson to return home to Calgary and the team at Downtown Automotive were absolutely wonderful! They did the work in a timely and professional manner and we were impressed by the follow-up provided."
5 star rating
David G. from Nelson, BC on 8/15/2017 for an auto service of their Ford and their testimonial is:
"Good quality and honest work at a reasonable price. Thoroughly recommended."
5 star rating
Leanne D. from Nelson, BC on 7/25/2017 for an auto service of their Subaru and their testimonial is:
"Wow! Downtown Auto is the best! Great customer service, honest, fast, efficient. The email with the pictures of my vehicle and detailed report was fantastic. Definitely the best in Nelson."
5 star rating
Ken M. from Nelson, BC on 7/5/2017 for an auto repair of their GMC and their testimonial is:
"Yes I already mentioned it to a friend."
5 star rating
Colin S. from Nelson, BC on 6/20/2017 for an auto service of their BMW and their testimonial is:
"Excellent service, and attention to clients situation. Very impressed."
5 star rating
Kim H. from Nelson, BC on 6/12/2017 for an auto repair of their Infiniti and their testimonial is:
"Consistently excellent quality work, really great customer service. Once I started with them many years ago I have never gone anywhere else. I trust them."
5 star rating
Dave J. from Nelson, BC on 6/3/2017 for an auto service of their Infiniti and their testimonial is:
"Thanks for the quick response to my sudden truck break down. Without having an appointment I was expecting the diagnosis to take much longer than what Downtown did. Nice job on getting me back on the road asap."
5 star rating
Judy F. from Nelson, BC on 5/25/2017 for an auto service of their Ford and their testimonial is:
"I would tell them that above all else you and your co-workers have always been completely honest and forthright in all your works I have ever had you do to my vehicle. Trust is key."
5 star rating
John from Nelson, BC on 5/17/2017 for an auto service of their Ford and their testimonial is:
"I trust Doug and his staff to provide quality and honest service"
5 star rating
Herb H. from Nelson, BC on 5/16/2017 for an auto repair of their Dodge and their testimonial is:
"An excellent place to have quality, timely work done on you vehicle."
5 star rating
Diane W. from Nelson, BC on 5/12/2017 for an auto repair of their Toyota and their testimonial is:
"They are professional, helpful and friendly"
5 star rating
K. W. from Nelson, BC on 5/12/2017 for an auto repair of their Subaru and their testimonial is:
"These men work very hard to make sure our vehicles are maintained to optimum health for our Safety. The cost of a Life is immeasurable, so what they do is priceless. They make my vehicle road worthy all year round."
5 star rating
Matt C. from Nelson, BC on 4/12/2017 for an auto service of their Mazda and their testimonial is:
"Go there. Trust your vehicle to Doug and the team. These guys do things on time, on price, with professionalism and courtesy. Top rate shop."
5 star rating
Richard |. from Nelson, BC on 4/12/2017 for an auto repair of their Subaru and their testimonial is:
"I always feel good when I've had work done at Downtown Automotive."
5 star rating
Phil from Nelson, BC on 4/5/2017 for an auto service of their Subaru and their testimonial is:
"First rate. Truly going 'above and beyond.' Customer service almost from another era. Refreshing and utterly professional."
5 star rating
Susan R. from Nelson, BC on 3/31/2017 for an auto repair of their Hyundai and their testimonial is:
"The staff is very willing to help solve a problem Successfully located and repaired Thank you, Doug and Phil"
5 star rating
Beverley A. from Nelson, BC on 3/29/2017 for an auto service of their Toyota and their testimonial is:
"I'm very impressed with the way you genuinely care about doing the best job possible and that you are very honest people."
5 star rating
Sue M. from Nelson, BC on 3/8/2017 for an auto service of their Toyota and their testimonial is:
"Very honest to let you know the details of what is wrong with you're vehicle before doing anything unnecessary work."
5 star rating
Liz D. from Nelson, BC on 2/27/2017 for an auto service of their Honda and their testimonial is:
"AMAZING!! I have never left a mechanic feeling so impressed and educated. Downtown Automotive really took the time to explain EVERYTHING to me and answer all my questions. There were also no "surprises" on my bill...they did the work they told me they were going to do! They did find a few concerns and thanks to their digital inspection had pictures to show me exactly what the trouble spots were. They also did not push me and panic me to get the work done immediately, instead they gave me a suitable timeline to get the work done to prevent further problem. Would I recommend them to someone? YES!! 100%!! They are honest, friendly and their service goes above and beyond!"
5 star rating
Phil from Nelson, BC on 2/21/2017 for an auto service of their Honda and their testimonial is:
"Trustworthy, personable, knowledgeable"
5 star rating
Detlef S. from Nelson, BC on 2/6/2017 for an auto repair of their Subaru and their testimonial is:
"Friendly, well priced , honest and very helpful"
5 star rating
Kevin M. from Nelson, BC on 1/9/2017 for an auto service of their Ford and their testimonial is:
"Thorough, professional, responsible, communicative and accountable. I also appreciate this new AutoVitals website feature. Innovative technology. Much appreciated!"
5 star rating
Mike D. from Nelson, BC on 1/8/2017 for an auto service of their Ford and their testimonial is:
"Doug and the crew are always on the ball with taking care of our small fleet of vehicles. As fleet manager, their new Autovitals system makes my job easier, too!"
5 star rating
Anonymous from Nelson, BC on 4/9/2016 for an auto service of their Ford and their testimonial is:
"The guys were able to diagnose a tricky electrical problem and fix it quickly for me. Good job !"
5 star rating
Micheal K. from Nelson, BC on 4/3/2016 for an auto service of their Ford and their testimonial is:
"I was in a bind and needed a job done quickly. Downtown Auto fit me in and got the job done."
5 star rating
Anonymous from Nelson, BC on 3/24/2016 for an auto service of their Ford and their testimonial is:
"I found that the Front Desk staff, called me @ every turn to see if I wanted them to proceed with the next thing on my vehicle. Very Astute of them and very Professional. Also what they said that they would do, they followed to the letter, unlike some other Mechanics I've gone to, only to find they've found countless other things wrong the vehicle and gone ahead and did work on it without your permission. Downtown Auto, respects the Client and will always keep "you" in the Drivers seat, so to speak. Excellent Job!"
5 star rating
Liz B. from Nelson, BC on 3/20/2016 for an auto service of their Ford and their testimonial is:
"I found the staff to be very professional and friendly. They were also very accommodating to my needs."
5 star rating
Julia M. from Nelson, BC on 3/20/2016 for an auto service of their Ford and their testimonial is:
"Everyone at Downtown automotive are courteous, knowledgeable and friendly. I have always received excellent service and would recommend them to my family and friends."
5 star rating
Anonymous from Nelson, BC on 3/19/2016 for an auto service of their Ford and their testimonial is:
"As usual excellent efficient service"
4 star rating
Anonymous from Nelson, BC on 3/6/2016 for an auto service of their Ford and their testimonial is:
"I find everyone very friendly there and they know your name. I like that my car gets a little touch up each service. Was happy that my bill this time was less than what was quoted."
5 star rating
Anonymous from Nelson, BC on 3/4/2016 for an auto service of their Ford and their testimonial is:
"First time visit To Downtown Auto for a manufacture scheduled spark plug change. With 16 plugs in my vehicle I was expecting a costly service charge however Doug & crew didn't just go ahead since the kilometres indicated it was time for the work. They first pulled a couple plugs and assessed their condition & gap which ended in the their recommendation that the plugs were still in good shape and to hold off on the work for awhile."
5 star rating
Anonymous from Nelson, BC on 2/27/2016 for an auto service of their Ford and their testimonial is:
"Great service!"
5 star rating
Anonymous from Nelson, BC on 2/17/2016 for an auto service of their Ford and their testimonial is:
"So glad we can always count on Doug & Downtown Automotive for our vehicles repair. Highly recommended! Thank you!"
5 star rating
Anonymous from Nelson, BC on 2/13/2016 for an auto service of their Ford and their testimonial is:
"As always excellent."
5 star rating
Holly J. from Nelson, BC on 2/10/2016 for an auto service of their Ford and their testimonial is:
"They always go over & above my expectations! Great staff & excellent service!"
5 star rating
Wesley S. from Nelson, BC on 2/5/2016 for an auto service of their Ford and their testimonial is:
"I had to pop in with a last minute issue and I received professional, yet friendly service, the same service as they always provide. Doug and his guys are awesome. Highly recommended."
4 star rating
Jason S. from Nelson, BC on 1/10/2016 for an auto service of their Ford and their testimonial is:
"Great communication!"
5 star rating
Anonymous from Nelson, BC on 1/10/2016 for an auto service of their Ford and their testimonial is:
"Once again I was provided with a thorough review of my vehicle, and courteous service. A couple of additional issues were detected, however I was contacted via cell for authorization prior to conducting the works. I was subsequently notified once the vehicle was ready to go, and I was pleased with the end result."
5 star rating
Tim R. from Nelson, BC on 1/9/2016 for an auto service of their Ford and their testimonial is:
"I always feel like I am in good hands with Doug and his crew. My truck is my biggest work asset and it's good to know that it will be looked over and kept in great shape. If my truck is not running my business is not running. I would recommend Downtown Automotive to anyone!"
5 star rating
Anonymous from Nelson, BC on 1/7/2016 for an auto service of their Ford and their testimonial is:
"Very quick service."
5 star rating
Anonymous from Nelson, BC on 12/18/2015 for an auto service of their Ford and their testimonial is:
"Honourable."
5 star rating
Alex L. from Nelson, BC on 12/17/2015 for an auto service of their Ford and their testimonial is:
"Reliable"
5 star rating
Anonymous from Nelson, BC on 12/12/2015 for an auto service of their Ford and their testimonial is:
"As always - excellent and speedy service"
5 star rating
Anonymous from Nelson, BC on 12/5/2015 for an auto service of their Ford and their testimonial is:
"Doug and the team at Downtown Auto are very kind, courteous, and fair in their treatment of customers, old and new."
5 star rating
Harreson T. from Nelson, BC on 11/29/2015 for an auto service of their Ford and their testimonial is:
"We are always pleases by the good work at Down town Automotive"
5 star rating
Derek C. from Nelson, BC on 11/24/2015 for an auto service of their Ford and their testimonial is:
"Thank you for your honest and reliable service. DA does a great job servicing my vehicles!"
5 star rating
Mathieu T. from Nelson, BC on 11/22/2015 for an auto service of their Ford and their testimonial is:
"Went for an Out-of-Province inspection and all of the staff were amazing, the service was fast and felt like they would go the extra mile to help my day. best place in Nelson!"
5 star rating
Anonymous from Nelson, BC on 11/19/2015 for an auto service of their Ford and their testimonial is:
"I had what I thought was a serious problem. Other shops wanted big $ to dig deep into the vehicle, pull the dash off, order expensive parts in, etc. However,'Downtown Doug' was able to diagnose the problem, explain it clearly and save me all the money I was prepared to spend, all while I as insisting the problem was a big one, and wondering whether they had the tools and skill to pull the dash out efficiently."
5 star rating
Jai E. from Nelson, BC on 11/15/2015 for an auto service of their Ford and their testimonial is:
"The service was fast, honest and comparable to other quotes."
5 star rating
Anonymous from Nelson, BC on 11/13/2015 for an auto service of their Ford and their testimonial is:
"Excellent service!"
5 star rating
Phil S. from Nelson, BC on 11/12/2015 for an auto service of their Ford and their testimonial is:
"I enjoy letting the staff at DA know that they provide the best service in Nelson - because it's true! There is an atmosphere there which is quite unique. It's not the corporate bunk of salesmanship, it's not the run-down hard-done-by mechanic shop. . . it's simply professionalism, clear communication, friendliness, and CRAFT. Doug clearly is a "coach" for his staff, who each are clearly interested in being the best mechanic they can be. The conversations I witnessed during a brief wait for my vehicle was truly of this nature: people encouraging one another's skill and knowledge level. Prices are what you'd expect, and the turn-around and follow-through is very good. I've sampled most shops in the area, and they've won my business through keeping things simple, being honest, kind, and always doing the best."
5 star rating
Lindsay F. from Nelson, BC on 11/9/2015 for an auto service of their Ford and their testimonial is:
"Downtown Automotive is a great place to get your car serviced! They are all very friendly and personable! I would highly recommend Downtown Automotive to anyone!!"
5 star rating
Kurt E. from Nelson, BC on 11/7/2015 for an auto service of their Ford and their testimonial is:
"I had an emergency and needed to get some work done on my car and the kind folks at downtown fit me in on a very busy days with solid appointments"
4 star rating
Grant P. from Nelson, BC on 11/7/2015 for an auto service of their Ford and their testimonial is:
"Always good service from Doug and the crew at Downtown Auto."
4 star rating
Meagan A. from Nelson, BC on 11/7/2015 for an auto service of their Ford and their testimonial is:
"Service was excellent, all work was thoroughly explained, and they vacuumed my car!"
4 star rating
Karim B. from Nelson, BC on 10/28/2015 for an auto service of their Ford and their testimonial is:
"Excellent costumer service and the best workmanship warranty around!"
5 star rating
Barry S. from Nelson, BC on 10/22/2015 for an auto service of their Ford and their testimonial is:
"Great service."
5 star rating
Anonymous from Nelson, BC on 10/20/2015 for an auto service of their Ford and their testimonial is:
"Great customer service!"
5 star rating
Anonymous from Nelson, BC on 10/17/2015 for an auto service of their Ford and their testimonial is:
"Excellent customer relations. Thorough vehicle inspection and service. Realistic expectations for anticipated future maintenance."
5 star rating
Topher M. from Nelson, BC on 10/17/2015 for an auto service of their Ford and their testimonial is:
"Doug and his team are the go too team! They provide excellence in every way you could possibly imagine."
4 star rating
Anonymous from Nelson, BC on 10/9/2015 for an auto service of their Ford and their testimonial is:
"great service before the appointment, by telephone; quick attention at the shop; thorough going over of the car; fair price."
5 star rating
Anonymous from Nelson, BC on 10/1/2015 for an auto service of their Ford and their testimonial is:
"Very courteous!"
5 star rating
Ron L. from Nelson, BC on 9/24/2015 for an auto service of their Ford and their testimonial is:
"Downtown has been very fair in dealing with our car. Doug is open, attentive and interested whenever I raise a question or concern."
5 star rating
Anonymous from Nelson, BC on 9/23/2015 for an auto service of their Ford and their testimonial is:
"Never any unexpected costs when I take my care in. Doug always makes sure he tells me exactly what is going on before he performs any work."
5 star rating
Richard G. from Nelson, BC on 9/19/2015 for an auto service of their Ford and their testimonial is:
"Job well done,"
5 star rating
Anonymous from Nelson, BC on 9/11/2015 for an auto service of their Ford and their testimonial is:
"Great"
5 star rating
Colby H. from Nelson, BC on 9/10/2015 for an auto service of their Ford and their testimonial is:
"Very good workmanship, and advice. Overall service was phenomenal."
5 star rating
Richard G. from Nelson, BC on 9/6/2015 for an auto service of their Ford and their testimonial is:
"Very pleased to be able to get LOF on short notice, also happy to have brought to my attention a problem which required repair asap."
5 star rating
Chris G. from Nelson, BC on 9/5/2015 for an auto service of their Ford and their testimonial is:
"does great work,i take all my cars here."
5 star rating
Barbara B. from Nelson, BC on 9/3/2015 for an auto service of their Ford and their testimonial is:
"My car runs like its new. I picked up my car and it was wiped clean and purring. The staff are always very helpful and professional. I appreciate the excellent service. Thank you Doug and the gang."
5 star rating
Anonymous from Nelson, BC on 9/3/2015 for an auto service of their Ford and their testimonial is:
"professional honest courteous."
5 star rating
Anonymous from Nelson, BC on 9/2/2015 for an auto service of their Ford and their testimonial is:
"Great service with a smile!"
5 star rating
Anonymous from Nelson, BC on 8/31/2015 for an auto service of their Ford and their testimonial is:
"BEST IN TOWN"
5 star rating
Brandon M. from Nelson, BC on 8/28/2015 for an auto service of their Ford and their testimonial is:
"These guys are great! Very honest and helpful."
5 star rating
Kenny H. from Nelson, BC on 8/27/2015 for an auto service of their Ford and their testimonial is:
"Honest, straightforward, and overall excellent service."
5 star rating
Kevin T. from Nelson, BC on 8/25/2015 for an auto service of their Ford and their testimonial is:
"Always happy with the service and products from downtown automotive. The only shop in the Kootenays I'd take my truck to."
5 star rating
Gaile B. from Nelson, BC on 8/17/2015 for an auto service of their Ford and their testimonial is:
"Always very accommodating, particularly when my engine light comes on and I need to get in right away."
5 star rating
Wesley S. from Nelson, BC on 8/7/2015 for an auto service of their Ford and their testimonial is:
"Probably the best guys in town. Upfront and honest. Can't beat them."
5 star rating
Joanne P. from Nelson, BC on 8/6/2015 for an auto service of their Ford and their testimonial is:
"I was able to get an appointment for a vehicle inspection quickly."
5 star rating
Kevin T. from Nelson, BC on 8/4/2015 for an auto service of their Ford and their testimonial is:
"Only place I trust with my truck. Doug literally knows everything and can get anything done. Best shop in BC."
5 star rating
Anonymous from Nelson, BC on 7/25/2015 for an auto service of their Ford and their testimonial is:
"Great Service as always!"
4 star rating
Holly J. from Nelson, BC on 7/23/2015 for an auto service of their Ford and their testimonial is:
"Great service & very friendly/knowledgeable employees!"
5 star rating
Robert G. from Nelson, BC on 7/21/2015 for an auto service of their Ford and their testimonial is:
"Great service"
5 star rating
Lori C. from Nelson, BC on 7/18/2015 for an auto service of their Ford and their testimonial is:
"I think you guys do a great job a customer service. I fee confident that my vehicle is well looked after. Thank you."
4 star rating
Anonymous from Nelson, BC on 7/9/2015 for an auto service of their Ford and their testimonial is:
"Thankful for the repair, however NOT happy with being booked 21/2 hrs labour when the job took less than 2 hrs to complete."
5 star rating
Anonymous from Nelson, BC on 7/9/2015 for an auto service of their Ford and their testimonial is:
"Great service! Very friendly and honest."
5 star rating
Anonymous from Nelson, BC on 7/2/2015 for an auto service of their Ford and their testimonial is:
"I've dealt with Downtown for years and have always been happy with their work. They are professional and courteous in all their dealings. In and out quickly, without a lot of unnecessary work to pay for. I have recommended them before to friends and strangers and would do so again."
5 star rating
Anonymous from Nelson, BC on 6/18/2015 for an auto service of their Ford and their testimonial is:
"Staff are very friendly and aim to please. Their service of picking up and returning vehicles at the workplace is a GREAT one and much appreciated."
4 star rating
Anonymous from Nelson, BC on 6/10/2015 for an auto service of their Ford and their testimonial is:
"they care"
5 star rating
Anonymous from Nelson, BC on 5/30/2015 for an auto service of their Ford and their testimonial is:
"Delighted with the service. I would gladly recommend to anyone. Doug and the team are detail orientated, friendly and will go out their way to help out."
5 star rating
Sylvain T. from Nelson, BC on 5/29/2015 for an auto service of their Ford and their testimonial is:
"Upfront and takes time to explain (even demonstrate) the issues. Excellent service."
5 star rating
Sandra E. from Nelson, BC on 5/17/2015 for an auto service of their Ford and their testimonial is:
"I was very pleased with the integrity of Downtown Auto when the repairs that were recommended by the tire dealer were were not required. Thanks for being so reliable!"
5 star rating
Bev L. from Nelson, BC on 5/15/2015 for an auto service of their Ford and their testimonial is:
"That was very nice of you to vacuum and wash my windshield. Much appreciated as I was leaving for Penticton right after and did not have time to do it myself. So thank you again. Bev"
4 star rating
Anonymous from Nelson, BC on 5/14/2015 for an auto service of their Ford and their testimonial is:
"Great service, very personable and caring staff. Unfortunately this time, I experienced my first ever incident with DTA and I chalk it up to inexperience of junior staff, forced to step up in the absence of one of their main mechanics who was out with an injury. Without providing all the details, I was basically inconvenienced for 1.5 hours while I dealt with an overheated, overflowing radiator, upon arrival back home in my garage, due to a cap that was not secured adequately. My biggest concern of course, was the well being of my two dogs who I quickly tied up elsewhere and washed down my driveway, before mopping up my garage. Following the incident at home, I got my vehicle back down to DTA and was taken care of promptly. Could have been worse, and yes much later to work than anticipated, but have flexible arrangements with employer and no issues arose. Despite my significant inconvenience, I would still recommend DTA to anyone"
5 star rating
Tom D. from Nelson, BC on 5/13/2015 for an auto service of their Ford and their testimonial is:
"Great job. Thanks for getting the Van back on the road."
5 star rating
Anonymous from Nelson, BC on 5/6/2015 for an auto service of their Ford and their testimonial is:
"i feel i can always trust them"
5 star rating
Jesse E. from Nelson, BC on 5/4/2015 for an auto service of their Ford and their testimonial is:
"Always great, thorough, professions and quality service work"
5 star rating
Chris S. from Nelson, BC on 5/2/2015 for an auto service of their Ford and their testimonial is:
"Great communication from the guys. They kept me in the loop as things progressed and my car's running better than ever."
4 star rating
Anonymous from Nelson, BC on 4/25/2015 for an auto service of their Ford and their testimonial is:
"as always fast and on time ...."
5 star rating
Anonymous from Nelson, BC on 4/17/2015 for an auto service of their Ford and their testimonial is:
"These guys are great. Always accommodating and give the best advice. They really care about their customers and the well being of their vehicles. I trust them to do quality work and install quality parts."
5 star rating
Bob B. from Nelson, BC on 4/16/2015 for an auto service of their Ford and their testimonial is:
"Great prompt service, courteous staff. Good price. I Will be back!!"
5 star rating
Anonymous from Nelson, BC on 4/3/2015 for an auto service of their Ford and their testimonial is:
"Thanks. I really appreciated the bonus interior cleaning! Something I appreciate each time I get into the vehicle. Keep up the good work!"
5 star rating
Paul B. from Nelson, BC on 3/29/2015 for an auto service of their Ford and their testimonial is:
"The service provided by Downtown Automotive is second to none. Everything is clearly explained and outlined as to whether some work needs to be dealt with immediately or should be considered in the future."
4 star rating
Robert G. from Nelson, BC on 3/28/2015 for an auto service of their Ford and their testimonial is:
"I was very happy with the repairs"
5 star rating
Robert G. from Nelson, BC on 3/5/2015 for an auto service of their Ford and their testimonial is:
"Great service."
5 star rating
Anonymous from Nelson, BC on 2/22/2015 for an auto service of their Ford and their testimonial is:
"As always, the best of service from Downtown Automotive, reliable, honest and dependable!"
5 star rating
Marc S. from Nelson, BC on 2/21/2015 for an auto service of their Ford and their testimonial is:
"Excellent service."
5 star rating
Terence H. from Nelson, BC on 2/21/2015 for an auto service of their Ford and their testimonial is:
"Great friendly service"
5 star rating
Anonymous from Nelson, BC on 2/12/2015 for an auto service of their Ford and their testimonial is:
"First time and more than satisfied with the service and how the vehicle is running."
5 star rating
Jack T. from Nelson, BC on 1/31/2015 for an auto service of their Ford and their testimonial is:
"Doug went above and beyond ,as usual"
5 star rating
Anonymous from Nelson, BC on 1/25/2015 for an auto service of their Ford and their testimonial is:
"Customer service was excellent, prices were very reasonable and I was kept up to date on the status of my vehicle."
4 star rating
Anonymous from Nelson, BC on 1/17/2015 for an auto service of their Ford and their testimonial is:
"Thorough examination and solid recommendations."
5 star rating
Patricia R. from Nelson, BC on 1/10/2015 for an auto service of their Ford and their testimonial is:
"Very good service as usual. Thank you!"
5 star rating
Danica L. from Nelson, BC on 1/9/2015 for an auto service of their Ford and their testimonial is:
"Another great experience at Downtown Auto. All of the staff are very helpful and friendly. These guys and gal always go above and beyond to explain everything and answer questions. Thanks again!"
5 star rating
Brian J. from Nelson, BC on 1/8/2015 for an auto service of their Ford and their testimonial is:
"Doug is great! He is always helpful, informative and WILLING to help me out of any automotive jam. Even when the timing is "inconvenient" he is consistently the best and my car is back on the road in no time flat."
5 star rating
Kevin T. from Nelson, BC on 12/25/2014 for an auto service of their Ford and their testimonial is:
"Excellent!"
4 star rating
Anonymous from Nelson, BC on 12/24/2014 for an auto service of their Ford and their testimonial is:
"good guys to work with"
4 star rating
Anonymous from Nelson, BC on 12/13/2014 for an auto service of their Ford and their testimonial is:
"Diagnostic performed, feedback provided, code cleared, and recommendations to monitor further at this point. While the vehicle was in the shop it was identified that it could also use a 5000 km service so that was performed."
5 star rating
Patricia R. from Nelson, BC on 12/11/2014 for an auto service of their Ford and their testimonial is:
"I am very satisfied with the services and profesioanlism of Downtown Automotive. They gave me a written report of my future car needs, and the best of all my old car runs like new. Doug took the time to check if the tires I need were available in a tire store. Excellent service. Thanks so much Downtown Automotive team."
5 star rating
Anonymous from Nelson, BC on 12/10/2014 for an auto service of their Ford and their testimonial is:
"Detailed description of service required at this time. Alleviated worries about future repairs. Friendly and down to earth."
5 star rating
Chris G. from Nelson, BC on 12/5/2014 for an auto service of their Ford and their testimonial is:
"great garage"
4 star rating
Anonymous from Nelson, BC on 11/17/2014 for an auto service of their Ford and their testimonial is:
"Seldom have a booking issue, work done is always good and communication is courteous and prompt."
5 star rating
D from Nelson, BC on 11/13/2014 for an auto service of their Ford and their testimonial is:
"Always treated with courtesy and respect, excellent customer relations and exceptional service, always fair, with the customers best interest in mind!"
5 star rating
Monica S. from Nelson, BC on 11/12/2014 for an auto service of their Ford and their testimonial is:
"So happy with the service!! Everyone was super friendly and helpful! Great honest work and they got everything done in one day, super satisfied with everything and everyone :-)"
5 star rating
J from Nelson, BC on 11/8/2014 for an auto service of their Ford and their testimonial is:
"great service as always. I had my husband be the go between as I was at work and Stuart was very helpful for sure."
5 star rating
B from Nelson, BC on 11/7/2014 for an auto service of their Ford and their testimonial is:
"Great service with a smile!"
5 star rating
Anonymous from Nelson, BC on 11/7/2014 for an auto service of their Ford and their testimonial is:
"Excellent service and attentive, caring staff. Highly recommended."
5 star rating
Jack T. from Nelson, BC on 11/6/2014 for an auto service of their Ford and their testimonial is:
"Great service !"
5 star rating
Barbara F. from Nelson, BC on 11/1/2014 for an auto service of their Ford and their testimonial is:
"As a senior lady, it's nice to feel safe and know that I'm not being taken advantage of. Thanks to Stewart and the mechanical staff……….BAF"
5 star rating
Jo J. from Nelson, BC on 10/29/2014 for an auto service of their Ford and their testimonial is:
"Once again, awesome job all around."
5 star rating
Terence H. from Nelson, BC on 10/21/2014 for an auto service of their Ford and their testimonial is:
"Great service, highly recommended"
5 star rating
Monica S. from Nelson, BC on 10/18/2014 for an auto service of their Ford and their testimonial is:
"So happy with the service and super friendly staff!!! I got fast efficient service and the pricing pretty satusfactory, I certainly can't complain. They did what they could to avoid extra costs I feel, so again very happy with the service and awesome staff :-)"
5 star rating
Anonymous from Nelson, BC on 10/17/2014 for an auto service of their Ford and their testimonial is:
"Fantastic service once again from the guys at Downtown Automotive. Purchased winter tires and even though I dropped my vehicle off late, they had the job done by early afternoon and provided excellent service and care. Thanks again."
4 star rating
Anonymous from Nelson, BC on 10/9/2014 for an auto service of their Ford and their testimonial is:
"Work conducted as requested and I appreciated the engine shampoo being thrown into the mix at no cost to me. It has been a little frustrating sinking all this money into a vehicle I am trying to sell for cheap, but that is the way she goes sometimes."
5 star rating
Bruce T. from Nelson, BC on 10/4/2014 for an auto service of their Ford and their testimonial is:
"The work was done on time and within the price quote. Good job, guys!!!"
5 star rating
P from Nelson, BC on 10/1/2014 for an auto service of their Ford and their testimonial is:
"Wonderful-you can count on these folks!!!"
5 star rating
Rachel W. from Nelson, BC on 9/24/2014 for an auto service of their Ford and their testimonial is:
"Doug and the crew did an amazing job! Not only did they fit me into a busy day, their fix came in bang on with what they quoted me, and did it for a fraction of what the dealership would have charged. They have gained a customer for life!"
5 star rating
S from Nelson, BC on 9/21/2014 for an auto service of their Ford and their testimonial is:
"Super job done as usual"
5 star rating
Anonymous from Nelson, BC on 9/13/2014 for an auto service of their Ford and their testimonial is:
"I took my car in for an out of province inspection. Downtown Automotive was fast, efficient and had everything done (inspection and repairs required) quickly. Would recommend them to anyone."
5 star rating
Paul M. from Nelson, BC on 8/27/2014 for an auto service of their Ford and their testimonial is:
"Really impressed with the customer service. Stewart was extremely helpful, explaining some of more complex technical issues in a easy to understand way."
5 star rating
Keitha P. from Nelson, BC on 8/23/2014 for an auto service of their Ford and their testimonial is:
"I was very pleased with the service; my car is running much smoother now."
4 star rating
Richard I. from Nelson, BC on 8/20/2014 for an auto service of their Ford and their testimonial is:
"I was looked after by Stuart who was very helpful and explained everything that would be done in great detail. The work I had done was accomplished on time and without any problems. I would have no problem returning to Downtown Automotive for additional work in the future."
5 star rating
Chris G. from Nelson, BC on 8/15/2014 for an auto service of their Ford and their testimonial is:
"great service as usual"
5 star rating
Anonymous from Nelson, BC on 8/15/2014 for an auto service of their Ford and their testimonial is:
"Fine service on all level."
5 star rating
Stuart C. from Nelson, BC on 8/2/2014 for an auto service of their Ford and their testimonial is:
"5 Star. Fast great Service. Thx guys"
5 star rating
Anonymous from Nelson, BC on 8/1/2014 for an auto service of their Ford and their testimonial is:
"GRest service and information."
5 star rating
Anonymous from Nelson, BC on 7/26/2014 for an auto service of their Ford and their testimonial is:
"Excellent service. Thorough and fair. They warmed with my budget on deciding which repairs to do and got everything done in time for my trip. Thanks so much!"
5 star rating
Jo J. from Nelson, BC on 7/23/2014 for an auto service of their Ford and their testimonial is:
"the service is very quick and i always feel like they personalize things for me."
5 star rating
Anonymous from Nelson, BC on 7/22/2014 for an auto service of their Ford and their testimonial is:
"Quality customer service and great vehicle maintenance"
5 star rating
Anonymous from Nelson, BC on 7/17/2014 for an auto service of their Ford and their testimonial is:
"Honest, competent service with good explanations."
4 star rating
S from Nelson, BC on 7/12/2014 for an auto service of their Ford and their testimonial is:
"great as always"
5 star rating
Anonymous from Nelson, BC on 7/11/2014 for an auto service of their Ford and their testimonial is:
"great, timely, courteous, excellent service"
5 star rating
Ron L. from Nelson, BC on 6/30/2014 for an auto service of their Ford and their testimonial is:
"Doug and staff have taken really good care of our car for over 6 years. Service has been prompt and one sticky mechanical issue was resolved in a very fair and satisfactory manner."
5 star rating
Danica L. from Nelson, BC on 6/28/2014 for an auto service of their Ford and their testimonial is:
"Was just in for an oil change and was provided with excellent service, as usual. Very friendly and helpful staff always willing to go above and beyond. Thanks guys!"
5 star rating
Anonymous from Nelson, BC on 6/28/2014 for an auto service of their Ford and their testimonial is:
"i was able to make an appointment quickly, had awesome service and my vehicle is now fixed...totally happy"
5 star rating
Richard A. from Nelson, BC on 6/27/2014 for an auto service of their Ford and their testimonial is:
"Friendly honest people fast service"
4 star rating
Robert G. from Nelson, BC on 6/27/2014 for an auto service of their Ford and their testimonial is:
"great service from a friendly and knowledgeable staff."
5 star rating
Tom D. from Nelson, BC on 6/18/2014 for an auto service of their Ford and their testimonial is:
"Thanks for putting our van back together guys. Downtown Automotive was the only bright light in what amounted to a terrible situation. We'll see you in a couple thousand km when it's time to get the oil changed."
5 star rating
Jo J. from Nelson, BC on 6/18/2014 for an auto service of their Ford and their testimonial is:
"was easy to get an appointment on the date i wanted and the work was completed well, on time and within my quote"
5 star rating
Brent C. from Nelson, BC on 6/8/2014 for an auto service of their Ford and their testimonial is:
"Great service - as reported they diagnosed the problem accurately and I avoided having to service the vehicle while in town. Not int here interest as the repair will have to be done but they got me back to Vancouver for my meetings to do it on my time."
5 star rating
Anonymous from Nelson, BC on 6/4/2014 for an auto service of their Ford and their testimonial is:
"Very helpful and low stress experience. Thanks!"
5 star rating
Daniel L. from Nelson, BC on 5/29/2014 for an auto service of their Ford and their testimonial is:
"Incredible!"
5 star rating
S from Nelson, BC on 5/28/2014 for an auto service of their Ford and their testimonial is:
"You guys are always awesome to us and provide swift and effective service. That's what keeps me sending business (both private and commercial) your way. Thanks"
5 star rating
Sylvain T. from Nelson, BC on 5/27/2014 for an auto service of their Ford and their testimonial is:
"Brought the Delica van in for an oil change and checkup and the work got done thoroughly. Doug - the owner - described with details the findings of the inspection using plain english and gave me the options I had and timelines to have the work done. I now have a good baseline to plan the maintenance of our family vehicle accordingly. Great service also from Emily at the front! Way to go guys!"
5 star rating
I from Nelson, BC on 5/26/2014 for an auto service of their Ford and their testimonial is:
"Prompt courteous efficient service"
4 star rating
David D. from Nelson, BC on 5/25/2014 for an auto service of their Ford and their testimonial is:
"Hi folks,"
5 star rating
Nikki C. from Nelson, BC on 5/16/2014 for an auto service of their Ford and their testimonial is:
"I like their professional and excellent service. I don't have to worry about the process. Awesome!"
4 star rating
Anonymous from Nelson, BC on 5/15/2014 for an auto service of their Ford and their testimonial is:
"Good service but one of the most expensive in town."
4 star rating
John F. from Nelson, BC on 5/8/2014 for an auto service of their Ford and their testimonial is:
"As always I found the service to be prompt, friendly, and well done."
4 star rating
Earl S. from Nelson, BC on 5/5/2014 for an auto service of their Ford and their testimonial is:
"This was the first time I took my 2008 Subaru to Downtown Automotive for servicing. It was a routine oil change. Service was delivered as scheduled and I appreciated that they checked over the car - no unexpected charges or service requirements. Discussion about condition of winter tires was helpful and I will defer replacement for another winter.."
5 star rating
Terence H. from Nelson, BC on 5/4/2014 for an auto service of their Ford and their testimonial is:
"Great customer service, always a pleasure"
5 star rating
Robert G. from Nelson, BC on 5/3/2014 for an auto service of their Ford and their testimonial is:
"I was pleased with all the work done"
4 star rating
K from Nelson, BC on 5/2/2014 for an auto service of their Ford and their testimonial is:
"Good service as usual. Recognized additional issues and I was consulted before going ahead. Noticed not all door moldings in back were fixed, but not a problem, as I ended up doing them at home. Appreciate the effort and it gave me peace of mind knowing my kid was driving that older car to Calgary."
5 star rating
Daniel L. from Nelson, BC on 5/1/2014 for an auto service of their Ford and their testimonial is:
"I will only let Downtown Automotive work on my Delica L300. Professional. Reliable."
5 star rating
Judith B. from Nelson, BC on 4/30/2014 for an auto service of their Ford and their testimonial is:
"Thanks for servicing my car so promptly when it started to die on me on the highway. You saved the day. I was delighted that the new clutch could be installed so quickly and I had my car back the next day, with the bill coming in under the estimate - always a treat. And thanks again for cleaning my car. Very needed and very appreciated!"
5 star rating
C from Nelson, BC on 4/26/2014 for an auto service of their Ford and their testimonial is:
"Great service ... with everything explained to you"
5 star rating
Kerry R. from Nelson, BC on 4/22/2014 for an auto service of their Ford and their testimonial is:
"good service. went over my vehicle with a fine toothed comb. Nice to know it's been professionally assessed."
4 star rating
Anne M. from Nelson, BC on 4/16/2014 for an auto service of their Ford and their testimonial is:
"I think Downtown Auto does great work and Doug's client relations skills are superb. One thing. The counter attendant didn't ask when I would like to pick up my car, instead, she asked if I were in a rush, and I said, No, thinking that it might be 3 hours instead of the 2 hours I was initially told was the outside limit. But what the attendant didn't tell me was that my car would be pushed to the back of the line! Lesson Learned. Downtown Auto does excellent work, but be super-specific on the pick-up time."
5 star rating
Andrea G. from Nelson, BC on 4/14/2014 for an auto service of their Ford and their testimonial is:
"wonderful, i appreciate that you only do what needs doing."
5 star rating
Gordie G. from Nelson, BC on 3/28/2014 for an auto service of their Ford and their testimonial is:
"Service and general seasonal check was very good with excellent feedback and recommendations."
5 star rating
Richard G. from Nelson, BC on 3/22/2014 for an auto service of their Ford and their testimonial is:
"Good communications, good work, exactly what one hopes for. Richard"
5 star rating
Anonymous from Nelson, BC on 3/14/2014 for an auto service of their Ford and their testimonial is:
"Fidèle à ce garage. Ezcellent service. Reliable 100%! Merci."
5 star rating
Bob N. from Nelson, BC on 3/12/2014 for an auto service of their Ford and their testimonial is:
"Courteous and professional service. Fair pricing. Good knowledge of my older vehicle."
5 star rating
Peggy C. from Nelson, BC on 3/9/2014 for an auto service of their Ford and their testimonial is:
"Above and beyond service as always!"
5 star rating
A from Nelson, BC on 3/2/2014 for an auto service of their Ford and their testimonial is:
"Great Shop!"
5 star rating
Chris W. from Nelson, BC on 2/28/2014 for an auto service of their Ford and their testimonial is:
"Doug was really easy to talk to and very thorough in his analysis. Thanks for the extra interior detail too!"
5 star rating
Gaile B. from Nelson, BC on 2/27/2014 for an auto service of their Ford and their testimonial is:
"Excellent service! You remind us of our maintenance schedule and service only what needs to be done at an affordable cost."
5 star rating
K from Nelson, BC on 2/16/2014 for an auto service of their Ford and their testimonial is:
"good service and quick. thank you"
4 star rating
J from Nelson, BC on 2/13/2014 for an auto service of their Ford and their testimonial is:
"An unexpected delay, which ought NOT to have happened if the mechanic & 'overseer' had been fully on top of it, since the job demanded a very careful and precise , plus knowledgeable expertise handling."
5 star rating
Wendy M. from Nelson, BC on 2/11/2014 for an auto service of their Ford and their testimonial is:
"Great bunch of guys and fantastic customer service."
5 star rating
Chris G. from Nelson, BC on 2/6/2014 for an auto service of their Ford and their testimonial is:
"great service"
4 star rating
Anonymous from Nelson, BC on 1/31/2014 for an auto service of their Ford and their testimonial is:
"always great service and on time."
4 star rating
Thomas L. from Nelson, BC on 1/29/2014 for an auto service of their Ford and their testimonial is:
"My alternator seized the night before causing the serpentine belt to "self destruct" when I fired up the truck the night before. So I dropped off the truck in the AM. DA managed to squeeze me in, get the parts and repair it all so I could get it back the same day at the end of the business day."
4 star rating
Margaret H. from Nelson, BC on 1/29/2014 for an auto service of their Ford and their testimonial is:
"Work was done on time. Was please with the depth they went to looking at other things that needed attention. But still waiting for the estimate."
5 star rating
Anna L. from Nelson, BC on 1/27/2014 for an auto service of their Ford and their testimonial is:
"excellent service. this was my first time at downtown automotive and i will be back!!"
5 star rating
Joe K. from Nelson, BC on 1/23/2014 for an auto service of their Ford and their testimonial is:
"I really appreciated that just one side of my truck's front end was worked on - despite parts being supplied in pairs. Thanks for saving me some $."
5 star rating
Samual S. from Nelson, BC on 1/9/2014 for an auto service of their Ford and their testimonial is:
"As always, Downtown Auto goes above and beyond. Service is customized to our fit our income, providing adaptative approaches while maintaining standards of quality."
5 star rating
Jarmila H. from Nelson, BC on 1/4/2014 for an auto service of their Ford and their testimonial is:
"Excellent, responsive and most helpful.The staff were very friendly and helpful when I had a mechanical problem and was in a jam with time."
4 star rating
John F. from Nelson, BC on 12/15/2013 for an auto service of their Ford and their testimonial is:
"I am always happy with the service I receive at Downtown Automotive. There were some difficulties and delays getting the part that I needed, but once it arrived the crew had me back on the road quickly.."
5 star rating
Anonymous from Nelson, BC on 12/14/2013 for an auto service of their Ford and their testimonial is:
"Very happy"
5 star rating
Paul B. from Nelson, BC on 12/9/2013 for an auto service of their Ford and their testimonial is:
"I have been dealing with Downtown Automotive for a number of years with several vehicles that we have owned. Doug and his staff have been very courteous and very good to deal with. They always review service work in detail and outline work that should be dealt with soon and that which can be considered in the long term. I am a very happy customer!"
5 star rating
Chris G. from Nelson, BC on 12/8/2013 for an auto service of their Ford and their testimonial is:
"great fast service,very professional."
4 star rating
Jason P. from Nelson, BC on 12/8/2013 for an auto service of their Ford and their testimonial is:
"I had a transmission replaced, and the work appears to have been done well. The job took a long time searching for parts on my nearly classic model GMC, so I was impressed with the patience and care taken to find the right deal, and to inform me of the various options. The truck had a few other items repaired as well, and teh entire bill was reasonable (especially considering how much time was taken to search for parts)."
5 star rating
Arn V. from Nelson, BC on 12/8/2013 for an auto service of their Ford and their testimonial is:
"Specialty part had to be ordered from Calgary during the blizzard. They knew iwhen it would arrive and planned accordingly and then phoned to confirm my appointment. Greatly appreciated."
5 star rating
Anonymous from Nelson, BC on 11/28/2013 for an auto service of their Ford and their testimonial is:
"Service was friendly, timely and at a very competitive price. The extra advice and assistance was much appreciated."
5 star rating
Chris G. from Nelson, BC on 11/27/2013 for an auto service of their Ford and their testimonial is:
"great prompt service"
5 star rating
Anonymous from Nelson, BC on 11/27/2013 for an auto service of their Ford and their testimonial is:
"I'm always impressed with the knowledgeable, friendly and professional service! The staff are genuine and strive to exceed your expectations on all aspects of your experience with them - from the front-desk through to the work they do on your vehicle."
5 star rating
Brian L. from Nelson, BC on 11/24/2013 for an auto service of their Ford and their testimonial is:
"As usual I received top notch service and reasonable price for the work completed. Wouldn't go anywhere else for my automotive needs."
5 star rating
Jack T. from Nelson, BC on 11/21/2013 for an auto service of their Ford and their testimonial is:
"awesome service"
5 star rating
Bev A. from Nelson, BC on 11/20/2013 for an auto service of their Ford and their testimonial is:
"Very pleased with how quickly you found out what the problem was and fixed it! Will have my car serviced at Downtown Auto from now on!"
5 star rating
Anne M. from Nelson, BC on 11/7/2013 for an auto service of their Ford and their testimonial is:
"Wonderful, friendly service. Very comprehensive engine check. I felt nothing was overlooked, and best of all, they took the time to explain all that had been done to my car. I have already recommended Downtown Automative."
5 star rating
Joe G. from Nelson, BC on 11/3/2013 for an auto service of their Ford and their testimonial is:
"The best!"
5 star rating
Anonymous from Nelson, BC on 11/2/2013 for an auto service of their Ford and their testimonial is:
"Got the job done, on time, reasonable price."
4 star rating
Lara J. from Nelson, BC on 10/31/2013 for an auto service of their Ford and their testimonial is:
"Had a minor problem before but Lee was able to explain everything to my satisfaction. Thanks"
5 star rating
Heath L. from Nelson, BC on 10/31/2013 for an auto service of their Ford and their testimonial is:
"Great customer service. Lee and Doug are great. Three thumbs up!"
4 star rating
Anonymous from Nelson, BC on 10/30/2013 for an auto service of their Ford and their testimonial is:
"Doug came up with a very fair resolution to an ongoing brake challenge."
5 star rating
John D. from Nelson, BC on 10/24/2013 for an auto service of their Ford and their testimonial is:
"I'm always happy with their quick service and excellent work. I know I can depend on them."
4 star rating
Liz B. from Nelson, BC on 10/19/2013 for an auto service of their Ford and their testimonial is:
"The staff was very friendly and helpful. I had an over-all tune-up of my car and it was taken care of very well."
5 star rating
Anonymous from Nelson, BC on 10/8/2013 for an auto service of their Ford and their testimonial is:
"Always helpful and efficient"
5 star rating
Debbie B. from Nelson, BC on 9/29/2013 for an auto service of their Ford and their testimonial is:
"I always feel that the staff at Downtown Automotive has my best interest in mind. I am always treated respectfully."
5 star rating
Anonymous from Nelson, BC on 9/26/2013 for an auto service of their Ford and their testimonial is:
"Great service. Informative. Able to accommodate our unique needs, means, values."
4 star rating
John F. from Nelson, BC on 9/26/2013 for an auto service of their Ford and their testimonial is:
"Doug, Lee, and the crew have always been professional, thorough, and helpful. I would not hesitate to recommend Downtown Automotive."
5 star rating
Andrew S. from Nelson, BC on 9/24/2013 for an auto service of their Ford and their testimonial is:
"Over the top knowledge and customer service!"
5 star rating
Christophe M. from Nelson, BC on 9/23/2013 for an auto service of their Ford and their testimonial is:
"excellent service, great communication, honest, and explain work in laymen terms."
5 star rating
Anonymous from Nelson, BC on 9/22/2013 for an auto service of their Ford and their testimonial is:
"Doug and Lee are excellent communicators, explaining what is needed in lay terms"
4 star rating
Anonymous from Nelson, BC on 8/20/2013 for an auto service of their Ford and their testimonial is:
"Impressed with the thorough inspection of my vehicle. Even more impressed when the bill was less than they said it would be."
5 star rating
Rick L. from Nelson, BC on 8/19/2013 for an auto service of their Ford and their testimonial is:
"Excellent service,friendly staff,good price"
5 star rating
Al B. from Nelson, BC on 8/18/2013 for an auto service of their Ford and their testimonial is:
"Great service."
5 star rating
Brad J. from Nelson, BC on 7/29/2013 for an auto service of their Ford and their testimonial is:
"Good service and staff! Quality that doesn't break the bank"
5 star rating
Anonymous from Nelson, BC on 7/9/2013 for an auto service of their Ford and their testimonial is:
"Excellent service. Very friendly environment. Knowledgeable staff. Thorough diagnosis and explanation of issue with vehicle."
4 star rating
Paul B. from Nelson, BC on 6/23/2013 for an auto service of their Ford and their testimonial is:
"The staff are always friendly, knowledgeable and courteous. After each service they go through the service record in detail explaining what was done and why it was done."
5 star rating
Chris G. from Nelson, BC on 6/21/2013 for an auto service of their Ford and their testimonial is:
"great friendly service"
5 star rating
Tom B. from Nelson, BC on 6/21/2013 for an auto service of their Ford and their testimonial is:
"Appreciated prompt attention, information on problem and economical approach."
5 star rating
Jesse H. from Nelson, BC on 6/19/2013 for an auto service of their Ford and their testimonial is:
"Downtown Automotive came as a recommendation from a friend. Efficient.. effective.. easy! The service was friendly and professional. I felt my vehicle was in good hands."
5 star rating
Karen L. from Nelson, BC on 6/19/2013 for an auto service of their Ford and their testimonial is:
"I am a long-term customer and recommend DA to friends and colleagues, Your customer service is excellent-maintenance and repairs are always handled within the estimated timeline and there is a thorough accounting of services performed and costs."
5 star rating
Anonymous from Nelson, BC on 6/15/2013 for an auto service of their Ford and their testimonial is:
"Top notch service. Thorough and efficient maintenance of all my vehicles."
5 star rating
Tina C. from Nelson, BC on 6/9/2013 for an auto service of their Ford and their testimonial is:
"Friendly, fair, excellent work and my car is always ready when they say it will be."
5 star rating
Neil B. from Nelson, BC on 6/6/2013 for an auto service of their Ford and their testimonial is:
"Super good service, very happy."
4 star rating
Anonymous from Nelson, BC on 5/10/2013 for an auto service of their Ford and their testimonial is:
"great"
4 star rating
Margaret H. from Nelson, BC on 5/9/2013 for an auto service of their Ford and their testimonial is:
"Great service - thanks"
5 star rating
Wesley S. from Nelson, BC on 5/3/2013 for an auto service of their Ford and their testimonial is:
"Excellent people and excellent service, highly recommended to anyone."
5 star rating
Anonymous from Nelson, BC on 5/2/2013 for an auto service of their Ford and their testimonial is:
"The work Downtown Automotive does is always told notch. I especially appreciate how there are no surprises. Lee does a terrific job of keeping me informed of the work they are doing in the car."
5 star rating
Pierre J. from Nelson, BC on 5/2/2013 for an auto service of their Ford and their testimonial is:
"Thanks very much for your great service, fixing the car quickly, excellent communication and advice, and even vacuuming the car before returning it!"
4 star rating
Ron L. from Nelson, BC on 5/1/2013 for an auto service of their Ford and their testimonial is:
"Almost six years of good care. Doug is very 'client satisfaction focused' even though the news he has to deliver is sometimes not all good."
5 star rating
Chris H. from Nelson, BC on 5/1/2013 for an auto service of their Ford and their testimonial is:
"My old Pontiac did very well on our trip. We thank you for bringing her up to speed & keeping us safe on this journey. Granny's car still flies thanks to your skilled Mechanics."
4 star rating
Jill W. from Nelson, BC on 4/21/2013 for an auto service of their Ford and their testimonial is:
"The guys are always pleasant when I go in. The were able to get my car serviced in a timely manner."
5 star rating
Neil M. from Nelson, BC on 4/20/2013 for an auto service of their Ford and their testimonial is:
"New shocks and my trucks feels like I just drive it out of the show room! Thanks to all at Downtown auto for their help."
5 star rating
Anonymous from Nelson, BC on 4/20/2013 for an auto service of their Ford and their testimonial is:
"Thorough and good explanation of the work done.for"
5 star rating
Janet B. from Nelson, BC on 4/20/2013 for an auto service of their Ford and their testimonial is:
"Pleasant and helpful front desk"
5 star rating
Anonymous from Nelson, BC on 4/13/2013 for an auto service of their Ford and their testimonial is:
"Awesome"
4 star rating
Anonymous from Nelson, BC on 4/10/2013 for an auto service of their Ford and their testimonial is:
"As always I receive courteous and prompt service. I was pleased to be provided with a ride to work."
4 star rating
Leif P. from Nelson, BC on 4/8/2013 for an auto service of their Ford and their testimonial is:
"Timely service! Car was ready before the estimated time."
5 star rating
David G. from Nelson, BC on 4/5/2013 for an auto service of their Ford and their testimonial is:
"Very good service. Friendly front desk willing to listen to concerns and take them seriously. They gave you the sense you could trust them completely."
5 star rating
Daniel L. from Nelson, BC on 3/31/2013 for an auto service of their Ford and their testimonial is:
"Professional, efficient, courteous, prompt, and thorough."
5 star rating
Anonymous from Nelson, BC on 3/31/2013 for an auto service of their Ford and their testimonial is:
"I have owned my Delica since 2007 and have found it hard at times to find a shop to get repairs and maintenance done. Your knowledge and experience with RHD vehicles was evident and I am glad to be a customer."
5 star rating
George K. from Nelson, BC on 3/29/2013 for an auto service of their Ford and their testimonial is:
"I was very satisfied and impressed with the degree of professional service given"
5 star rating
Anonymous from Nelson, BC on 3/28/2013 for an auto service of their Ford and their testimonial is:
"Safety is a huge issue for my family travels. I can count on an honest and reliable service from Downtown Automotive which helps me to drive away with confidence. Professionals in every way!"
5 star rating
Craig S. from Nelson, BC on 3/23/2013 for an auto service of their Ford and their testimonial is:
"Fast, efficient, friendly service"
5 star rating
Ashley T. from Nelson, BC on 3/22/2013 for an auto service of their Ford and their testimonial is:
"Wonderful customer service and mechanical expertise."
5 star rating
Kathleen H. from Nelson, BC on 3/11/2013 for an auto service of their Ford and their testimonial is:
"prompt, friendly & quality service"
5 star rating
Anonymous from Nelson, BC on 3/9/2013 for an auto service of their Ford and their testimonial is:
"Excellent customer service!!"
4 star rating
John F. from Nelson, BC on 3/1/2013 for an auto service of their Ford and their testimonial is:
"Lee, Doug, and the crew always provide great service and are very informative."
4 star rating
Anonymous from Nelson, BC on 2/18/2013 for an auto service of their Ford and their testimonial is:
"The repair work was completed on time, at a resonable cost and at this time approximately one week after the service the repair work is good."
5 star rating
Anonymous from Nelson, BC on 2/18/2013 for an auto service of their Ford and their testimonial is:
"You guys are great. Torn."
5 star rating
Anonymous from Nelson, BC on 2/18/2013 for an auto service of their Ford and their testimonial is:
"You guys are great. Tron."
5 star rating
Keitha P. from Nelson, BC on 2/14/2013 for an auto service of their Ford and their testimonial is:
"Best customer service for auto services ever!!!"
5 star rating
Gaile B. from Nelson, BC on 2/10/2013 for an auto service of their Ford and their testimonial is:
"I had a huge rock stuck in my brake pad and wheel, which created an extremely loud, screeching sound. I was driving to work, and we needed the car that afternoon. I dropped off the car without an appointment and despite Downtown Automotive being fully booked, Lee came out to the vehicle, tried to dislodge the stone, but couldn't. Lee fixed the problem within two hours! What a relief! EXCELLENT customer service, you went out of your way to help!"
5 star rating
Anonymous from Nelson, BC on 2/4/2013 for an auto service of their Ford and their testimonial is:
"We have always received quick, courteous, polite and efficient service."
5 star rating
Anonymous from Nelson, BC on 2/3/2013 for an auto service of their Ford and their testimonial is:
"My echo is very happy. Keep up the good work."
5 star rating
Sheila S. from Nelson, BC on 2/3/2013 for an auto service of their Ford and their testimonial is:
"Very knowlegable, friendly and helpful! I finally found the mechanic I was looking for in the Kootenays."
5 star rating
Diane W. from Nelson, BC on 1/31/2013 for an auto service of their Ford and their testimonial is:
"They have my trust, they always explain what needs to be done and what the costs will be, and get permission before proceeding. Friendly staff"
5 star rating
Anonymous from Nelson, BC on 1/31/2013 for an auto service of their Ford and their testimonial is:
"Once again Doug, Lee and the staff have solved a noisy issue in my truck and I'm on the road rattle free. Thanks guys!"
5 star rating
Neil M. from Nelson, BC on 1/29/2013 for an auto service of their Ford and their testimonial is:
"Thanks guys, I appreciate you squeezing in my truck for the tire change and by the looks of the weather It was just in time!"
4 star rating
Anonymous from Nelson, BC on 1/19/2013 for an auto service of their Ford and their testimonial is:
"Always good and honest.I always get a thorough explanation of repairs both before and after."

Reviews from Google


NAPA AUTOPRO - Downtown Automotive
4.8
Based on 241 reviews
powered by Google
Lindsay Potter
Lindsay Potter
14:56 02 Jul 22
I have never experienced service like this! Every step of the way was communicated clearly so I knew exactly what was... happening with the repairs of my vehicle. When I picked up my car, I was led step by step through what had been done and was given a great explanation in terms that I could understand. I was made aware of what will need to be done in the future which I found really helpful. I was assisted through the entire process by Mike and he was incredible! I truly don’t know if I have ever received such top notch service. A big thank you to Mike and everyone at Downtown Automotive!!read more
Craig Courchesne
Craig Courchesne
15:36 13 Jun 22
These guys were great in getting me in quickly, and diagnosing an air conditioning problem.I was not pleased with the... work quote. Quote came to 2500. I called another shop for a quote and it was 1k cheaper. I did not end up using them for the work.read more
Jeffery Henry
Jeffery Henry
17:06 07 Jun 22
Great service as always. Rear tire discovered leaking from stem. I probably wouldn't have noticed this until it was... too late.read more
Mona Gray
Mona Gray
00:28 31 May 22
When my vehicle broke down while moving, Downtown Automotive were able to provide me with a complementary inspection, a... very professional report of the issues inclusive of pictures and diagnostic explanations, and did background research around warranty coverage that I would not have had the background or expertise to do myself. They went out of their way to help me navigate the complexity of the issue and at the end of the day, the bill was very reasonable. Highly recommend them!read more
Marla Motzkus
Marla Motzkus
23:18 06 May 22
Brought my car in for a general inspection and Downtown Automotive found several things that would have gone unnoticed... otherwise. They have a great system in place that makes it easy to understand what needs to have work done. They take photos, videos and descriptions of the areas that need work.read more
Sophie Hitchman
Sophie Hitchman
02:23 20 Jan 22
Thank goodness I have finally found an auto repair shop I can trust and get excellent customer service at! The only... place I’ll bring my car in Nelson. Thanks Downtown for your transparency, communication, and good work!read more
Nicolas Faucher
Nicolas Faucher
02:07 29 Oct 21
Very clear and thorough! I appreciate the work they do!
Bruce Cutler
Bruce Cutler
14:35 19 Oct 21
Same as always fast ,friendly , good work , A pleasure to do business with.
ani gillan
ani gillan
17:14 28 Aug 21
Not happy with customer service and wont take the service again. Even for small work like tightening small screw they... charge exorbitantly. Not recommended!read more
Dan Gatto
Dan Gatto
03:43 23 Jun 21
Nearing the end of a warranty and Downtown Auto did a complete inspection of my F150. A few significant repair items... came up and Doug and the group walked me through the items, cost, timeline and what would be covered by the warranty. Downtown liased with the Warranty company, kept me informed via text and phone. All the work was completed in a very efficient, courteous, timely fashion and costs matched the estimate. Thanks to Doug and the team, great job.read more
Dani Dayz
Dani Dayz
01:15 12 Jun 21
Such good, trustworthy people. So beyond pleased with the services I have received. I would highly recommend this shop!!
Alan Bunyan
Alan Bunyan
14:57 26 May 21
I booked my first appointment for next May and they accommodated me. Mike wanted to see what oil filter I had so they... could give me a quote. The visual inspection revealed lots more work to be done. Very thorough, but very expensive.read more
Bobbi Goodman
Bobbi Goodman
14:35 05 May 21
Downtown has always been so good to me. Super fast with their services and detailed and able to answer anything I have... to ask. I recommend them to anyone who needs a shop in town.Great front desk staff and the guys in the shop are professional and get the job done right always.read more
Dave J.
Dave J.
00:55 24 Apr 21
Hemi exhaust manifold bolts were broken on my Ram truck, resulting in badly leaking manifolds. Downtown overhauled and... got things working like new again....as well as servicing my list of "to fix soon" repairs that were accumulating.Their professional workmanship has once again been greatly appreciated!read more
Lexi Campese
Lexi Campese
16:57 20 Apr 21
This was our first time using Downtown Automotive, and I can say we will be customers for life. The professional, kind,... friendly fact based service. No run around, no feeling like they didn't have our best interest at heart. Our truck went in, received a diagnosis and was fixed by end of day. My husband was thrilled dealing with Doug, and walked out with a smile! Thank you Doug and team for making it such an amazing experience!read more
Julie-Catherine Bussieres
Julie-Catherine Bussieres
19:47 26 Mar 21
We have had some pretty bad experiences with garages in Nelson since we moved here... It was such a relief to end up at... Downtonw Automotive. There gave us AMAZING service, very fast and efficient. They give you a fare price with no surprises. Thanks guys, will come back for sure! 🙂read more
Christopher Webb
Christopher Webb
15:56 06 Mar 21
Had them do a pre-purchase inspection on a truck I was seriously considering purchasing, only to find it had a handful... of underlying problems. They supplied a detailed digital inspection report and followed up with great honest feedback/advice over the phone advising not to purchase truck. Money very well spent, saving me a good chunk of money and many potential future headaches.read more
Joshua Traboulsee
Joshua Traboulsee
21:16 11 Feb 21
Amazing. Going to a garage is never fun and can be stressful. Mike and the team made it so easy and clear that I look... forward to going back again. They took amazing care of my car and me. Highly recommend.read more
Ryan Oakley
Ryan Oakley
19:10 02 Feb 21
Took the Jeep in to get the transmission pan and gasket fix. But when they looked closer, they found the link in the... transmission line. Told us about it. And it saved us about $200. Honest and professional. Can't ask for more than that! Great job guys.read more
Alexandra Bihl
Alexandra Bihl
04:26 08 Jan 21
Great team and business owner! It's been almost 2 years that I'm taking my vehicle there and the service is... consistently outstanding. I really like the reminders and the digital updates, super efficient.read more
Lindsay Eastwood
Lindsay Eastwood
21:35 21 Dec 20
I always appreciate the professionalism and openness. It’s hard to find somewhere you can be respected and get to... determine exactly what does and doesn’t get done. I’ll continue bringing my vehicle here for as long as I have one.read more
Daelin Peel-Smith
Daelin Peel-Smith
19:35 07 Dec 20
Very grateful I brought my vehicle to this shop! They did a very thorough job photographing and assessing the rust... damage my vehicle had.The repairs were too extensive to be cost worthy but the folks here were so nice as to not charge me a dime despite a thorough inspection of the vehicle and several lengthy phone calls throughout the day. Super impressed by that act of customer service/kindness especially as I've never brought my vehicle there before.read more
Carleigh Newton
Carleigh Newton
17:05 04 Dec 20
Being new to Nelson, we were looking for a new place to service our vehicles after moving away from our old dealership.... Choosing Downtown Automotive was a great choice and after multiple appointments, we are still extremely satisfied with the service. I was shocked when I picked up my car after getting tires put on and the interior had been cleaned and wiped down. It is reasonably priced and the extra effort and care is worth every penny. These extra details are something we never experienced at our previous service shop and we are very impressed. We will continue to bring all our vehicles here and recommend it to anyone needed their services.read more
geoffrey martynuik
geoffrey martynuik
17:43 30 Nov 20
Amazing mechanics and customer service. I was provided with an in-depth quote which outlined priority work and... maintenance of less urgency. This was all accompanied by pictures and a phone consultation prior to the shop preforming work on my truck. The work i opted for was done professionally and in a timely manner.read more
Simon Lindley
Simon Lindley
04:42 27 Nov 20
I'm a landscape business owner who hasn't been the best caretaker of trucks.Poor approach.My business requires a... reliable vehicle and a trustworthy group of professionals to keep it that way.Instead, I dropped the ball. I glued band-aids on the old beast and expected my workhorse to hobble along. Nothing can be more ill-planned.Vehicles never fix themselves. One needs a top-notch crew to be in the pit for you and keep the components of a complex machine operating in harmony, or expect to find your enterprise smoking on the side of the road while your customers look for others to fill in the gap.Thankfully, Downtown Automotive spoke candidly and honestly to me about the importance of doing it right, and has likely saved me thousands of dollars in down work time.Put a budget aside. Care for your fleet.From the moment I walked through the door to driving off the lot, I can't think of a single full-service automotive team like Downtown Automotive that commits to integrity, trust, and the very best service when caring for one's vehicle.My business is better off because of these guys. Trust them. Use them. Rely on them.Lesson learned.read more
Amanda
Amanda
23:55 16 Nov 20
Big thanks to Downtown Automotive for helping me with a tire problem today! They went out of their way to help me out... at short notice and took the time to explain the issue fully. Super friendly service, and shared some really useful info about my vehicle. 10/10, would highly recommend and will go back for future servicing with them!read more
MC Hall
MC Hall
15:20 23 Oct 20
Downtown Automotive is a great spot that is very professional and offer great customer service. I will happily continue... to go there to service my vehicle. They make is easy to understand any issues your car may have and how to deal with them correctly.Got a flat tire Friday PM and DT Auto fixed it within the hour right before closing. I was very appreciative of their fast and professional service. I was so impressed and I am looking forward to returning to their business.read more
David Brackett
David Brackett
04:05 22 Oct 20
Done on time and done well. Great attention to detail. And replaced the battery in the car remote- didn't know you guys... did that too!read more
KatarinaMaria
KatarinaMaria
23:32 13 Oct 20
I have only good things to say about this shop. They have wonderful customer service and a well organized way of... showing exactly what they’ve done and how through their online platform. Pretty cool! They also stayed true to their estimate and didn’t charge me extra even though they had to spend more time on my vehicle! Definitely got me hooked to come back 🙂read more
Laura Goulet
Laura Goulet
21:45 09 Oct 20
I highly recommend taking your vehicle to Downtown Automotive for pre-purchase inspection. This shop is very thorough... with pictures and personal explaination. So polite as well.read more
Whitney Bownes
Whitney Bownes
14:56 08 Oct 20
The team at Downtown Automotive got my car fixed up in no time at all and I was very impressed with the service. I was... very happy with the text messages they send with detailed information about what the issues are and they even sent photos. I was super grateful that they also caught that my insurance was expired. 😐Would highly recommend!Thanks Doug, Tom & teamread more
A Google User
A Google User
13:27 08 Sep 20
Been here a couple times over the years, for both work and personal, will keep coming back. Doug has a very customer... friendly manner, excellent explanations of technical issues, and contact from them via email/text is very helpful, informative, and forthcoming. They have picked up on issues with my truck that a dealership has missed. Thanks downtown auto 👍🏼read more
A Google User
A Google User
03:18 04 Sep 20
Doug and his team are always super patient and clear when answering questions or telling me what's going on in my... truck. They are realistic and reasonable and have given me an accurate picture of what they've fixed and what future steps they recommend for maintenance. I appreciate that they manage to squeeze me in for repairs when I need assistance. Mostly, I like that they never seem to be in a hurry when discussing my vehicle and I can never seem to ask too many silly questions!read more
Kiera Hardie
Kiera Hardie
15:14 26 Aug 20
Professional service. I like the updates while the car is being serviced.
A Google User
A Google User
03:43 24 Aug 20
Downtown Automotive was recommended to me by the local Kal Tire shop when I asked them to install a lift-kit on my... Tesla Model 3 from Mountain Pass Performance. DA reviewed the kit and instructions and determined this was a project they could take on. They provided me realistic timelines to get the job done and were able to provide me a courtesy car (an EV no less!) to use in the meantime. A comprehensive inspection report was also provided for added piece of mind. Thanks Tom and Doug!read more
A Google User
A Google User
00:29 26 Jul 20
No complaints! Excellent communication with the staff and owner, who were also just lovely to deal with. There were... clear diagnostics, no one was overly pushy, and they dealt well with my vague description of the issue incredibly well. Best shop I've been to.read more
A Google User
A Google User
04:11 10 Jun 20
This was my third interaction with Downtown Auto and I will continue to bring my car back to them. My first interaction... was a basic service (tire change and oil),but their customer service, modern technology use and extra attention to detail really stood out. My second interaction was a quote request that gave me a full break down of the service and cost. My third was an unusual repair and they were able to figure out how to manage the work and keep me from losing use of my vehicle while parts came. Just a top notch shop.read more
Susanna Kurtz
Susanna Kurtz
03:19 06 May 20
Downtown automotive in Nelson provides great service. Doug, Mike, Tom and all the backroom technicians I have never met... have been servicing my vehicles for years. Last week, we had to put my Subaru Forester to its final resting grounds after 20 years of solid safe winter driving. I love chatting with Doug. Not only is he highly knowledgeable about vehicles, he is a tech whiz and a business manager extraordinaries. I highly recommend Downtown Automotive.read more
Jacob Cramm
Jacob Cramm
15:24 18 Apr 20
I liked the full transparency. I got a work order and cost estimate emailed to me the day before I dropped off my car.... When they had a look, they found a cheaper way to fix the car than they originally estimated and so my cost was lower than the original quote. Good, honest and quick work. I won't hesitate to use this shop int the future.read more
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