Do you love working with your hands, enjoy being part of a great team, knowing your customers by name?
Do you go out of your way to make sure that every customer has a positive experience and gets the best service possible?
At Downtown Automotive we’ve built our reputation on just that. Whether we’re servicing domestic or
import, compacts or pick-ups, our commitment is the same – we offer the best customer service available.
We’ve been in the business of providing top-notch service and skill for over 15 years, and we want you to join us.
If you’re the kind of person who loves helping customers succeed through amazing service and are passionate about using the latest technology to do so, then this just might be the role for you.
We’re Downtown Automotive, and we’ve built our reputation on exactly that. Whether we’re servicing domestic or import, compacts or pick-ups, our commitment is the same – we offer the best customer service available, with the most high-tech internal and external systems around.
We’ve been in the business of providing top-notch service and skill for over 15 years, and now we’re looking to add new talent to our staff.
That’s where you come in.
As our new Service Advisor, you’ll be an integral part of the daily business in the shop. Whether you’re chatting with the familiar faces that come in for regular service or new customers, or working closely with our stellar mechanics to make sure every repair goes just right, you’ll need to bring a healthy dose of enthusiasm to work every day.
The first part of succeeding in this job will involve mastering our technology systems. This includes our shop management and scheduling software, cloud-based inspection software and Google Drive. It is absolutely essential that you are technologically proficient, and not afraid to use an IPad or learn a new software system.
Once you’ve figured out how everything works, you’ll become our go to person for which car is going where, and why. That’s why we’re looking for someone who’s self-motivated and reliable: you’ll need to prioritize and organize your time effectively.
Another big part of this job will be working with the great folks of Nelson. Customer satisfaction is the backbone of our success, and as our new Service Advisor, you’ll be the face of our business for everyone who walks through the door. Sometimes that means listening and communicating effectively while trying to resolve conflicts, and other times it’s about double-checking that the service techs are up to date on what parts are coming in.
Either way, if you’re happiest when helping people, you’ll fit right in.
Practically speaking, you will:
- Manage reception, both in person and by phone/email
- Schedule appointments, accounting for repair length and customer timelines
- Order parts online and by phone, and update inventory databases
- Manage daily data entry in our systems
- Communicate customer concerns effectively and accurately to mechanics
- Write accurate estimates/invoices in conjunction with mechanics
- Keep precise financial transaction records for parts/services/expenses etc.
- Complete monthly financial statements
- Maintain the front desk area for safety and appearance
Working @ Downtown Automotive
This is a full-time, permanent position working Monday to Friday, 8:00am-5:00pm. Salary range is $15-$35/hour, commensurate with experience, and includes a full benefits package and paid vacation.
We’re a small group of just nine people, so you’ll get the chance to know everyone in no time. As our new member of our team, you’ll get all the support you need from day one.
Working here also means experiencing all of the benefits of living in Nelson – phenomenal access to every winter sport, incredible summers full of camping, fishing, and hunting — everything you could want in a laid-back lifestyle.
- Experience in a customer-facing role
- Experience in simple accounting or bookkeeping
- Strong computer skills, including proficiency in excel, and ability to learn inventory/scheduling software
- Experience working with cloud-based software, including Google Drive, Sharepoint etc.
- High school diploma or equivalent
- Valid driver’s license and clean driving record
- Experience in the automotive industry (an asset)
How to Apply
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.
We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.